Summary
Overview
Work History
Education
Skills
Timeline
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Leigh-Anne Patey

Lower Sackville,NS

Summary

I am enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of learning new things through training provided in new position. Motivated to learn, grow and excel what ever position I am given. I am quick to learn new skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Looking forward to a new experiences.

Overview

21
21
years of professional experience

Work History

Home Daycare Owner

Self Employed
Lower Sackville, NS
01.2011 - 09.2022
  • Cared for children ages 7mths to 8yrs in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Maintained group discipline through positive reinforcement, behavior modeling.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Planned and managed learning-focused, imaginative and play-oriented activities for children.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • During Covid lockdown took care of Children while they were doing home schooling. Followed teachers instructions and got the work done in a timely matter.
  • Went on outings to fun destinations zoo, parks, beaches.

Customer Service Associate for Pro Desk/Window Clerk

Home Depot
Barrie, ON
03.2001 - 09.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues with a timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained new personnel regarding company operations, policies and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Entered orders into computer database system.


Education

High School Diploma -

Kennebecasis Valley High School
Quispamsis, NB
06.1995

Skills

  • Child Supervision
  • Childcare Regulations
  • Safety Monitoring and Management
  • Communication and Cooperation
  • Tax Planning
  • Laundry and Linen Management
  • Dietary Needs
  • Sensory Motor Skills
  • Meal and Snack Times
  • Disciplinary Enforcement
  • Arts and Crafts

Timeline

Home Daycare Owner

Self Employed
01.2011 - 09.2022

Customer Service Associate for Pro Desk/Window Clerk

Home Depot
03.2001 - 09.2010

High School Diploma -

Kennebecasis Valley High School

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Leigh-Anne Patey