Leigh-Ann Thorne
Barrie,Canada
Summary
Customer-focused and service-driven Customer Service Representative dedicated to delivering outstanding experiences and fostering customer loyalty. Skilled in communication, problem-solving, and creating a welcoming environment, with a commitment to resolving inquiries efficiently and exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Ontario Wedding Photographer
Thorne to be Wild Photography
04.2017 - Current
- Interact with various age groups
- Manage contracts, invoices, website, and taxes
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
- Consistently met deadlines for delivering edited images to clients, maintaining a reputation for reliability and efficiency.
- Collaborated with other wedding vendors such as planners, florists, and venue coordinators to ensure smooth event operations.
- Established trust with clients by consistently being punctual and prepared, ensuring seamless wedding day coverage.
- Utilized social media platforms effectively for advertising services, showcasing previous work, and engaging with potential clients.
- Interview about 25 clients per month to determine photography preferences and requirements.
Supply EA With Special Needs Children
York Region District School Board
01.2019 - 09.2023
- Assist with toiletry, feeding, education, and basic life skills
- Interact with parents, teachers, and colleagues
- Handle high-stress situations
- Collaborate with organizations like CAS and Autism Canada
- Create a safe environment for all
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
Customer Service Representative Agent
Toys R Us
10.2022 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Early Childhood Educator
Upper Canada Child Care
11.2014 - 01.2017
- Promote a welcoming environment
- Ensure children's care and safety
- Organize activities and create programming plans
- Maintain professional relationships with parents and colleagues
Customer Service Representative
Rogers Plus, Rogers Communications
02.2013 - 04.2015
- Professionally welcome customers and listen attentively to their needs
- Advise customers about product offers and promotions
- Use billing and inventory systems effectively
- Resolve customer concerns to maintain a loyal clientele base
Education
RECE - Early Childhood Education
Seneca College
04.2018
Certificate in Emergency Service Communications -
Seneca College
08.2012
OSSD -
Huron Heights Secondary School
06.2010
Skills
Excellent verbal and written communication
Customer relationship building and engagement
Conflict resolution and effective problem-solving
Team collaboration and adaptability
Time management and multitasking
Strong attention to detail and active listening
References
Available upon request
Awardsandacknowledgments
- G Class Driver's License, 07/13
- Smart Serve Certification, 01/11
- Child Care Provider CPR Training, 12/14
- Babysitting and First Aid Course, 01/04
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursCareer advancementWork-life balanceHealthcare benefitsPaid sick leaveWork from home option4-day work weekPaid time offTimeline
Customer Service Representative Agent
Toys R Us
10.2022 - 04.2023
Supply EA With Special Needs Children
York Region District School Board
01.2019 - 09.2023
Ontario Wedding Photographer
Thorne to be Wild Photography
04.2017 - Current
Early Childhood Educator
Upper Canada Child Care
11.2014 - 01.2017
Customer Service Representative
Rogers Plus, Rogers Communications
02.2013 - 04.2015
Certificate in Emergency Service Communications -
Seneca College
OSSD -
Huron Heights Secondary School
RECE - Early Childhood Education
Seneca College
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