LEIDA SEFA
Vaughan,ON
Summary
Dynamic professional, excelling in client service and negotiations. Leveraged strong organizational skills and a detail-oriented approach to exceed client expectations and drive business success. Skilled in Word, Excel, and Outlook, with a knack for quickly adapting to changing environments and resolving complex issues. Demonstrated leadership in improving operational efficiency and fostering teamwork.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Agent
RE/MAX Premier Inc., Brokerage
08.2019 - Current
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Property Management Site Administrator
DUKA Property Management Inc.
01.2018 - 01.2019
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
- Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
- Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
- Scheduled utility service providers according to project timelines.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
Administrative Assistant, RBC Wealth Management
RBC Dominion Securities Inc.
01.2015 - 01.2018
- Provided world class client service to our valued clients
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Investigated and resolved inquires and complaints related to accounts and refer to the Investment Advisor where appropriate.
- Daily audit of all the previous day transactions ensuring accuracy as well resolving items and taking actions to correct any errors identified by operating team.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Completed daily financial transactions in large $ amounts as per clients request, such as cheque issue, bank wire, cheque deposit, and transfers.
- Prepared with high accuracy business expense reconciliations, verified reports and statements and report ed them on monthly basis to Investment Advisor
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Financial Services/Assistant Branch Manager
CIBC Bank
01.2004 - 01.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Managed large cash holdings & compliance while mitigating risk.
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Monitored branch activities and risk to ensure adherence to policies, procedures, and controls while minimizing fraud, forgeries and irrecoverable losses.
- Planned daily and weekly financial activities to achieve business goals.
- Provided exceptional experience for new clients by identifying their needs through Financial Health Check.
- Met the needs of personal and small business clients via customized portfolios of CIBC retail markets.
- Accurately captured and validated clients' personal and financial information, following CIBC policies and procedures; authorized sales and service transactions and acted as joint custodian for cash and securities.
- Served as regional trainer for new Financial Representatives and acted as Branch Manager when/as required. Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
BBA - Tourism And Hospitality Management
University of Tirana
TiranaSkills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Proficient in Word, Excel, Outlook
- Excellent client service experience
- Detail oriented
- Quick thinker and problem resolver
Certification
REBI - Real Estate Business Institute
Real Estate Negotiation Expert(RENE)
Toronto ON, 2024
OREA College
Real Estate Agent, Real Estate
Toronto, ON, 2019
Canadian Securities Institute - CSI
MF - Mutual Funds, Investments and Securities
Toronto, ON, 2012
Languages
English
Full Professional
Albanian
Native or Bilingual
Timeline
Real Estate Agent
RE/MAX Premier Inc., Brokerage
08.2019 - Current
Property Management Site Administrator
DUKA Property Management Inc.
01.2018 - 01.2019
Administrative Assistant, RBC Wealth Management
RBC Dominion Securities Inc.
01.2015 - 01.2018
Senior Financial Services/Assistant Branch Manager
CIBC Bank
01.2004 - 01.2015
REBI - Real Estate Business Institute
Real Estate Negotiation Expert(RENE)
Toronto ON, 2024
OREA College
Real Estate Agent, Real Estate
Toronto, ON, 2019
Canadian Securities Institute - CSI
MF - Mutual Funds, Investments and Securities
Toronto, ON, 2012
BBA - Tourism And Hospitality Management
University of Tirana
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