Leianne San Miguel
Leduc,Alberta
Summary
Dynamic supervisor with a proven track record at Wendy's Restaurant, excelling in staff management and customer service. Enhanced team productivity through effective training and conflict resolution, while implementing safety protocols that reduced workplace incidents. Committed to fostering a positive work environment, achieving significant improvements in operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Wendys Restaurant
Leduc, AB
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Crew Member
Wendys Restaurant
Leduc, AB
07.2020 - 09.2023
- Delivered fast, friendly, and accurate customer service in a high-paced quick-service restaurant environment
- Took customer orders accurately at the front counter and drive-thru using point-of-sale (POS) systems
- Prepared and assembled food orders according to company standards for quality, cleanliness, and speed
- Maintained cleanliness and sanitation of workstations, dining areas, and restrooms in compliance with health regulations
- Restocked inventory, monitored product levels, and rotated stock to ensure freshness and reduce waste
- Worked effectively as part of a team to ensure smooth shift transitions and customer satisfaction
- Adhered to safety procedures and food handling guidelines to uphold company and local standards
- Handled customer concerns professionally, ensuring a positive dining experience and maintaining brand reputation
Education
High School -
Christ The King Junior And Senior High School
Leduc, AB06.2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Operations management
- Staff development
- Staff discipline
- Team building
- Inventory oversight
- Quality control
- Safety protocols
- Adaptability
- Reliability
- Multitasking
Languages
English
Native or Bilingual
Certification
Food Safety Certified
Timeline
Supervisor
Wendys Restaurant
09.2023 - Current
Crew Member
Wendys Restaurant
07.2020 - 09.2023
High School -
Christ The King Junior And Senior High School