Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leian Maree

British Columbia,British Columbia

Summary

Dynamic customer service professional with a proven track record at Venetian, excelling in complaint resolution and lead generation. Recognized for enhancing brand reputation and achieving sales targets through exceptional service and effective training development. Adept at multitasking and fostering international sales support, driving customer satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Venetian
SAR, Macao
06.2016 - 02.2019
  • Deals with international clients and investors to increase brand awareness through presentations and brand promotion.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

MORS Awardee.

Sales and Customer Support

Telstra
Philippines, Metro Manila
06.2014 - 05.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Sales Marketing Executive

Infovision Consultant W.L.L
Manama, Bahrain
02.2013 - 02.2014
  • Responsible for managing the ISO training schedule for the MENA region, including Bahrain, Jeddah, Qatar, and Oman.
  • In charge of social media and advertising.
  • Generated reports summarizing performance metrics from various marketing initiatives.
  • Responsible for hitting the company's sales targets per month.

Brand Ambassador Team Lead

Jaygee Melwani Group
Singapore, Singapore
03.2007 - 04.2012
  • Provided exceptional customer service to enhance brand reputation.
  • Managed promotional inventory, ensuring availability of materials for events.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Responsible for hitting the daily and monthly targets of the store.
  • Manages the scheduling and training of newly hired staff.

Education

Certificate - WSE Level 1 - Wine Certification - Fine Vintage

British Columbia Institute of Technology
Burnaby, BC
05-2024

Certificate - Lead Auditor 1900 Quality Management System

IRCA ISO Training
Manama Bahrain
11-2013

Graduate Certificate - Education And Skills Training

Cambridge Diploma For Teachers And Trainer
Singapore
01-2010

Bachelor of Arts - Communication And Media Arts

Philippine Womens University
Philippines
03-2002

Skills

  • Lead generation
  • Complaint resolution
  • Decision-making
  • International sales support
  • Multitasking and organization
  • Customer satisfaction measurement
  • Training development aptitude

Timeline

Customer Service Representative

Venetian
06.2016 - 02.2019

Sales and Customer Support

Telstra
06.2014 - 05.2016

Sales Marketing Executive

Infovision Consultant W.L.L
02.2013 - 02.2014

Brand Ambassador Team Lead

Jaygee Melwani Group
03.2007 - 04.2012

Certificate - WSE Level 1 - Wine Certification - Fine Vintage

British Columbia Institute of Technology

Certificate - Lead Auditor 1900 Quality Management System

IRCA ISO Training

Graduate Certificate - Education And Skills Training

Cambridge Diploma For Teachers And Trainer

Bachelor of Arts - Communication And Media Arts

Philippine Womens University
Leian Maree