LEIA RIVAS SOUSA
Oakville,Canada
Summary
Results-driven trilingual IT and project management professional with 20 years of experience leading successful software development projects. Specializes in translating business needs into software solutions across industries such as aerospace, telecommunications, and IT consulting. Brings extensive expertise in project scoping, design, estimation, development, testing, and deployment, ensuring high-quality, on-time, and within-budget deliveries. Excels in partner management, contract negotiations, RFP responses, proposal development, recruitment, and leadership of contractor teams. Builds lasting relationships with clients and colleagues at all levels by effectively setting expectations, identifying solutions, and driving consensus. Fluent in English and Portuguese (native), with advanced proficiency in French. Founded GreatPeople.Tech, a specialized tech recruiting agency providing tailored staff augmentation solutions with a strong emphasis on Brazilian, Canadian, and American talents.
Overview
26
26
years of professional experience
Work History
Founder and Principal Recruiter
GreatPeople.Tech
02.2021 - Current
- Company Overview: https://greatpeople.tech/
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created organization's mission and vision statements for use by employees.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Worked on the full recruiting process, doing sourcing, screening, interviewing, preparing the candidates, supporting hiring process and onboarding
Business Development Partner
Infobase IT
04.2021 - Current
- Company Overview: https://infobase.com.br/
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Prospected new clients, presenting the company and it services, RFP management, proposal creation, presentation, negotiation.
- Produced Contracts according to North America standards.
- Managed Accounts, being responsible for all commercial matters, customer relationship management (Performance reviews, problem management, new businesses discussions)
- Supported the outsourced team assembly through recruiting, interviewing process, onboarding support.
Achievement: In 2 months, landed the first customer for the company in Canada from customer prospection to contract signature, passing through all phases of the sales process.
Customer Success Manager
Veryon
01.2020 - 01.2021
- Company Overview: Formerly CaseBank Technologies Inc., Canada, http://veryon.com/
- Responsible for managing the customer contract for OEM aerospace manufacturer, making sure each of the 8 customers receive all deliverables. Average contract budget $1.5 to $2MM
- Managed the customer health score by analyzing different aspects of the customer relationship such as support, usage, customer engagement and being responsible for identifying new opportunities for the use of the technology
- Documented, discussed, agreed on customer requirements and prioritized with the Product Manager for implementation
Senior Project Manager
Veryon
01.2012 - 01.2020
- Company Overview: Formerly CaseBank Technologies Inc., Canada, http://veryon.com/
- Managed a multidisciplinary team including software engineers and knowledgebase developers
- Responsible for project monitoring, portfolio project reporting, status report meetings, project management methodology used throughout the company, acting as a PMO and a PM
- Liaised Business and IT group receiving requirements and distributing to software and knowledge base developers
- Prepared Statements of Work, Project Management Plans, Work Breakdown Structures, and Work Orders
- Managed Proposal creation, coordinating cost estimates and managing the completion and delivery of the final proposal documents
Project and Quality Assurance Manager
Veryon
01.2007 - 01.2011
- Company Overview: Formerly CaseBank Technologies Inc., Canada, http://veryon.com/
- Coordinated a team of 3 QA Analysts and 1 co-op student in creating and running test cases
- Member of the SpotLight help desk team for ongoing customers’ support, troubleshooting and continuous improvement
- Collaborated with the IT and Development Managers in creating a standard deployment process
- Responsible for maintaining/administering the Jira Bug Tracking System
- Managed various projects of SpotLight customizations and knowledgebase creations
Information Technology Specialist & Project Manager
Tnl Pcs SA (Oi)
01.2005 - 01.2007
- Company Overview: The third major Brazil’s telecommunication company, http://www.oi.com.br/
- Managed simultaneous IT projects which created new telecom products (Value Added Services) responsible for 20% of the company’s revenue
- Supervised IT various teams of 6 to 15 employees in the design of the solution architecture
- Coordinated the integration of each component of the different systems such as Billing (Arbor), CRM (Siebel), Provisioning (Initiator) in order to successfully delivering new value added services (VAS) such mobile applications
- Analyzed telecom platforms such as IPTV and VOIP concerning systems requirements in order to choose the best solution
- Responsible for coordinating vendor activities in the projects, working with their software’s factory and test groups
Systems Consultant & Web Development Manager
Intelig Telecom
01.2003 - 01.2005
- Company Overview: Company that provides national and international telecommunications services, http://www.inteligtelecom.com.br/
- Led the development of the web applications (B2B applications), coordinating a team of 4 in-house and 2 outsourced system analyst/developers
- Developed channels for exchanging of expertise, resources and information resulting in greater motivation and co-operative team spirit
- Responsible for budget planning and managing for the systems of the web department
- Wrote RFPs responses with the objective to contract different vendors to develop the web projects
Web Systems Analyst
Intelig Telecom
01.2000 - 01.2002
- Company Overview: Company that provides national and international telecommunications services, http://www.inteligtelecom.com.br/
- Created web site maps, flow diagrams and process flow charts
- Wrote user requirements, functional and technical specifications
- Programmed functions in ASP, VBscript and queries in Oracle and SQL Server to maintain the intranet and internet portals
- Created the material training and trained the team in the new procedures or functions
- Monitored the systems in operation (pos go-live period) for the quality assurance
Systems Analyst
Relacional Consultoria
01.1999 - 01.2000
- Developed and documented user requirements, procedures, and issue resolutions, enhancing client-server system performance
- Designed and implemented client-server solutions, reports, and queries using Visual Basic, Oracle, and SQL Server
- Created and executed comprehensive test plans, ensuring high-quality, error-free deliveries
Education
Certificate in Project Management -
Federal University of Rio de Janeiro
01.2005
Finance - undefined
IBMEC
01.2001
BSc. Degree - Data Processing
Pontifical Catholic University of Rio de Janeiro
01.1998
Skills
- ASP,VBscript,Visual Basic,PL/SQL,Java,Oracle,SQL Server,Stored procedures
- Data modeling,Ms Project,Sql Navigator,Ms Visio,SQL Enterprise Manager,JIRA
- SVN,Selenium,IPTV,VOIP,Arbor,Siebel,Initiator
- PMI,Agile methodologies, Scrum, SDLC, ITIL, Tableau Reports, Business Objects, Crystal Reports
Training
- AS9100 Internal Auditor Training, QMI, Canada, 05/01/09
- Mentoring Program, PMI-SOC, Canada, 05/01/09
- Java Architecture, STA, Canada, 05/01/08
- Intelider Training (Management and Leadership Capacity), Intelig Telecom, Brazil, 05/01/03
Websites
Core Business Competencies
- Project Management
- Proposal Development
- Business Development
- Customer Relationships
- Vendor/Partner Management
- Software Quality Assurance
- Release Management
- Contract Management
- Team Leadership
- Strong Interpersonal and Communication Skills
- SW Development Life Cycle (waterfall and agile)
Languages
English
Native or Bilingual
French
Professional Working
Portuguese
Native or Bilingual
Timeline
Business Development Partner
Infobase IT
04.2021 - Current
Founder and Principal Recruiter
GreatPeople.Tech
02.2021 - Current
Customer Success Manager
Veryon
01.2020 - 01.2021
Senior Project Manager
Veryon
01.2012 - 01.2020
Project and Quality Assurance Manager
Veryon
01.2007 - 01.2011
Information Technology Specialist & Project Manager
Tnl Pcs SA (Oi)
01.2005 - 01.2007
Systems Consultant & Web Development Manager
Intelig Telecom
01.2003 - 01.2005
Web Systems Analyst
Intelig Telecom
01.2000 - 01.2002
Systems Analyst
Relacional Consultoria
01.1999 - 01.2000
Finance - undefined
IBMEC
BSc. Degree - Data Processing
Pontifical Catholic University of Rio de Janeiro
Certificate in Project Management -
Federal University of Rio de Janeiro
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