LEI ZHANG
Sudbury,Ontario
Summary
Steven is an enthusiastic person with the credible, independence, high-motivation, spirit of teamwork and ability to collaborate with cross-functional teams. He has 9 years work experience in Commercial field and strong background in Customer Success, Customer Service and Administration in hospitality, exhibition and software industries, he has proved capability to deliver results and execute ambitious business plans.
Overview
8
8
years of professional experience
Work History
Customer Success Specialist
AnyDesk Software GmbH
SHANGHAI, SHANGHAI
07.2022 - 09.2023
- Interact with new and existing clients through an array of channels (Email, Phone & Video) to help facilitate onboarding by educating them on services & our tools, and encouraging adoption of our product.
- Get results - Drive growth in both new sign ups as well as service adoption amongst existing clients.
- Be an ambassador - Connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.
Executive Assistant to the Chairman
Meorient International Exhibiton
SHANGHAI, SHANGHAI
04.2017 - 06.2022
- Prepared agendas for meetings with internal staff members and external stakeholders.
- Coordinated travel arrangements for the Chairman including flights, accommodation, transportation, and itineraries.
- Maintained an up-to-date calendar of appointments, meetings, events, conferences., ensuring all deadlines were met.
- Assist with the preparation of a variety of documents including, but not limited to; letters, memos, agendas, minutes, presentations, spreadsheets and reports
Management Trainee - Hospitality
Intercontinental Shenzhen
SHENZHEN, SHENZHEN
04.2015 - 03.2017
- Guests satisfaction drive.
- Supervises two or more employees and ensures their tasks are completed.
- Social media platforms scored drive, tripadvisor, facebook, TikTok etc.
Education
Master of Science - Hospitality And Tourism Management
University College Birmingham
Birmingham, UK09.2015
Skills
- Product Knowledge
- Call Management
- Sales Expertise
- Microsoft Office Suite
- Client Relations
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Success Specialist
AnyDesk Software GmbH
07.2022 - 09.2023
Executive Assistant to the Chairman
Meorient International Exhibiton
04.2017 - 06.2022
Management Trainee - Hospitality
Intercontinental Shenzhen
04.2015 - 03.2017
Master of Science - Hospitality And Tourism Management
University College Birmingham
Similar Profiles
Madona LabadzeMadona Labadze
Admin & HR Manager at AnyDesk Software GeorgiaAdmin & HR Manager at AnyDesk Software Georgia
Anne CirkelAnne Cirkel
Vice President Brand Marketing at Siemens Industry Software GmbHVice President Brand Marketing at Siemens Industry Software GmbH
Siddhardha PulagamSiddhardha Pulagam
Senior DevOps Engineer at ASERVO Software GmbHSenior DevOps Engineer at ASERVO Software GmbH