Lehan Eshan Gerreyn
Toronto
Summary
Accomplished IT Manager with a proven track record at O E H Traders, and Al Jarwani Group specializing in technology integration and team development. Expert in IT asset management and technical troubleshooting, I've driven operational improvements and cost savings. My strategic approach has enhanced system security and efficiency, achieving high user satisfaction and significantly reducing downtime. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
IT Manager
O E H Traders
08.2018 - 12.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager, IT
AL Jarwani Groups
06.2016 - 06.2018
- Optimized server performance by conducting routine maintenance tasks such as updates, patches, and backups.
- Reduced downtime by proactively identifying potential risks in the IT environment and implementing corrective actions.
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Standardized device configurations across all departments for consistent user experience.
- Evaluated emerging technologies for potential integration into the existing IT ecosystem.
- Collaborated with cross-functional teams to identify business requirements and align technology solutions accordingly.
Network Support Technician
O E H Traders
04.2013 - 01.2016
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Streamlined troubleshooting processes through the creation of detailed documentation on common issues and resolutions.
- Delivered consistently high-quality service to clients by prioritizing tasks effectively and maintaining a strong commitment to meeting deadlines.
Education
ADVANCED DIPLOMA IN HARDWARE WITH NETWORK - Network Administrator Technician
Vocational Training Centre
DEHIWALA SRI LANKA 03.2014
Skills
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- IT risk management
- Technology Integration
- Professional Demeanor
- System Integration
- Analytical Skills
Languages
English
Full Professional
Sinhala
Professional Working
Timeline
IT Manager
O E H Traders
08.2018 - 12.2022
Assistant Manager, IT
AL Jarwani Groups
06.2016 - 06.2018
Network Support Technician
O E H Traders
04.2013 - 01.2016
ADVANCED DIPLOMA IN HARDWARE WITH NETWORK - Network Administrator Technician
Vocational Training Centre
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