Le Gia Bao ( Neybar ) Phan
Toronto
Summary
A creative, determined, and decisive individual filled with energy and passion who is interested in working in a multicultural environment with a dream to become a successful leader at management levels of a well-known companies
Successfully organized and managed multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet the team's goals.
Excellent interpersonal skills, time management skills, and problem-solving skills
Seeking a full-time position that offers professional challenges
Overview
8
8
years of professional experience
Work History
Store Manager /HR Assistant
Real Fruit Bubble Tea
12.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Assisted with hiring, training and mentoring new staff members.
Terista
Chatime
08.2021 - 12.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Skilled at working independently and collaboratively in a team environment
Cashier and Customer Service
Dep Magazine Coffee
08.2017 - 09.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Welcomed customers and helped determine their needs
- Upsold additional products and services to customers, increasing revenue
Volunteer
Lawrence S.Ting School
05.2016 - 06.2016
- Assisted with special events or programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Worked with colleagues to organize a 5-day summer camp for new students attend to the school. Was in the leading team in creating a program for this 5-day camp.
Education
Bachelor of Commerce - Hospitality And Tourism Management
Ryerson University
Toronto, ON05.2022
ESL Foundation Program -
Ryerson University
Toronto, ON05.2018
High School Diploma -
Columbia International College
Hamilton, ON05.2017
High School Diploma -
Lawrence S.Ting School
Hồ Chí Minh05.2015
Skills
- Excellent communications skills
- Project management & leadership skills
- International vision and Ability to embrace uncertainty
- Effective time management skills
- Behavioral competencies and natural sense of networking
- Competent with all Microsoft Office applications
Timeline
Store Manager /HR Assistant
Real Fruit Bubble Tea
12.2023 - Current
Terista
Chatime
08.2021 - 12.2023
Cashier and Customer Service
Dep Magazine Coffee
08.2017 - 09.2019
Volunteer
Lawrence S.Ting School
05.2016 - 06.2016
Bachelor of Commerce - Hospitality And Tourism Management
Ryerson University
ESL Foundation Program -
Ryerson University
High School Diploma -
Columbia International College
High School Diploma -
Lawrence S.Ting School
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