Leeydi Nayeli Peraza
San Bernardino
Summary
General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities. Have supported my area coach manager with assisting store 35611.
Overview
23
23
years of professional experience
Work History
General Manager
Taco Bell
San Bernardino
04.2003 - Current
- Oversaw daily operations and ensured adherence to company standards.
- Managed staff scheduling and optimized labor efficiency.
- Implemented training programs for team development and compliance.
- Maintained inventory levels and coordinated supplier orders effectively.
- Resolved customer complaints to uphold service quality and satisfaction.
- Led team meetings to communicate goals and operational updates.
- Enforced health and safety regulations across all restaurant areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Education
Some College (No Degree) - Psychiatric Nursing
San Bernardino Valley College
San Bernardino, CASkills
- Operational management
- Staff scheduling
- Inventory control
- Customer service
- Performance management
- Team building
- Effective communication
Timeline
General Manager
Taco Bell
04.2003 - Current
Some College (No Degree) - Psychiatric Nursing
San Bernardino Valley College