Leesha Satten
Thunder Bay,ON
Summary
Aiming to leverage extensive experience in leadership roles within child welfare services and transition to a managerial role as Program Supervisor with the Child Care Centre at The City of Thunder Bay.
Through strategic leadership and a commitment to the success of the The Childcare Centre, aim is to improve and focus on organizational effectiveness, cost-efficiency, compliance and policy development, recruitment and team building and program development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intake Manager
Dilico Anishinabek Family Care
Thunder Bay, ON
04.2019 - Current
- Spearheaded major initiatives to streamline case management processes, enhancing operational efficiency
- Led multidisciplinary teams in high-pressure environments, significantly improving team cohesion and performance
- Developed and executed training programs for new and existing staff, focusing on skills enhancement and professional growth. Hands on mentorship and coaching skills have led to increased Recruitment and retention of key team members
- Work closely with key stakeholders, policymakers, interrelated agencies, and wide array of leaders and members of communities served
- Implemented quality assurance measures to maintain high standards in the collection and processing of client information during the intake phase.
Case Manager
Dilico Anishinabek Family Care
Thunder Bay
01.2014 - 04.2019
- Managed over 200 cases annually, maintaining high compliance with all regulatory standards
- Instrumental in the development and implementation of a new case documentation system that reduced processing times by 30%
- Actively engaged in community outreach programs to enhance service accessibility and effectiveness.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Family Wellness Worker
Dilico Anishinabek Family Care
Thunder Bay
05.2012 - 01.2014
- Provided critical support to over 100 families, helping them navigate complex child welfare systems
- Collaborated with local agencies to facilitate comprehensive community support services
- Conducted workshops and seminars focused on family health and wellness, reaching over 500 community members annually.
Education
Diploma - Social Service Worker
Confederation College of Applied Arts and Technology
Thunder Bay, ON06.2010
Skills
- Strategic Leadership & Organizational Development
- Proficient in Policy Formulation & Implementation
- Advanced Crisis Management Abilities
- Proven Track Record in Staff Training & Development
- Sound judgment and tact for effective problem-solving
- Always available to consult or assist team members, after hours or on weekends, as well as ability to travel region, in order to serve children and families in relation to child welfare support
- Expertise in Diversity & Inclusion Initiatives
- Strong Analytical and Problem-Solving Skills
- Excellent organizational skills, with the ability to prioritize tasks, meet tight deadlines, and handle multiple projects concurrently
Certification
Completed Foundations through Ontario Association of Children's Aid Society 2012,
Awards
Mentorship Award, 2024, Dilico Anishinabek Family Care
Timeline
Intake Manager
Dilico Anishinabek Family Care
04.2019 - Current
Case Manager
Dilico Anishinabek Family Care
01.2014 - 04.2019
Family Wellness Worker
Dilico Anishinabek Family Care
05.2012 - 01.2014
Diploma - Social Service Worker
Confederation College of Applied Arts and Technology
Completed Foundations through Ontario Association of Children's Aid Society 2012,