Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
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Leena Sharma

Summary

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

7
7
years of professional experience

Work History

Hostess/cashier

Hilton Toronto Hotel
06.2024 - 10.2024


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Record and be aware of the daily specials, prepare tent cards for buffet items.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Team Member

BBW International Inc. Canada
08.2023 - 05.2024
  • Ensure a positive and welcoming experience for event Guest
  • Coordinate with staff and volunteers to ensure all roles are covered and tasks are completed
  • Manage event timelines and schedules to ensure all tasks are completed on time
  • Ensuring the event runs smoothly and according to plan
  • Processing operational needs, completing reports, or sharing the highlights of the local area
  • All aspects of event setup, including registration, signage, audiovisual equipment, and catering
  • Addressing guest inquiries and concerns promptly and professionally

Sr. Account Receivable

UnitedHealth Group (Optum)
02.2018 - 03.2023
  • Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
  • To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear
  • To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
  • Verifying Demographic information using Access databases
  • Overrides claims if an override is required
  • Co-ordinate and distribute to claims adjudicators all pending claims
  • Responsible for maintaining the daily claims turnaround claims

Education

Bachelor of Business Administration -

Bharati Vidyapeeth Pune

Business Administration -

Oxford College of Art, Business And Technology
Mississauga, ON
01-2024

Skills

  • CRM
  • QuickBooks
  • Customer Service
  • Time Management
  • Office Management
  • Point of Sale (POS) systems
  • B2B / B2C knowledge
  • Office 365 suite
  • Microsoft Excel
  • Good communication skills
  • Quick learner

Highlights

Smart Serve Ontario, V-Skills Certified: Claims Management, Phone-Based Customer Service, Customer Contact Center

Languages

English
Hindi

Timeline

Hostess/cashier

Hilton Toronto Hotel
06.2024 - 10.2024

Team Member

BBW International Inc. Canada
08.2023 - 05.2024

Sr. Account Receivable

UnitedHealth Group (Optum)
02.2018 - 03.2023

Bachelor of Business Administration -

Bharati Vidyapeeth Pune

Business Administration -

Oxford College of Art, Business And Technology

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Leena Sharma