Leena Sandhu
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
No Frills
08.2019 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Override Supervisor/Customer Service Representative
No Frills
08.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Grocery Clerk
No Frills
08.2019 - 03.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Bachelor's Degree - Children, Childhood & Youth Studies
York University
Toronto, ON04.2024
OSSD -
Brampton Centennial Secondary School
Brampton, ON06.2020
Skills
- Management of Personnel Resources
- Customer Service Excellence
- Handheld Computer Device Software
- Refund Handling
Additional Information
- Peel Regional Police: PRP Fun Day- June 2018
- Brampton Centennial Secondary School: Athletic Council- January 2017 to March 2020
Certification
Smart Serve Certified
Licences
- Valid Class G Ontario Driver's License
Languages
- English- Fluent
- French- Fluent
- Spanish- Fluent
Timeline
Cashier
No Frills
08.2019 - 03.2023
Override Supervisor/Customer Service Representative
No Frills
08.2019 - 03.2023
Grocery Clerk
No Frills
08.2019 - 03.2023
Bachelor's Degree - Children, Childhood & Youth Studies
York University
OSSD -
Brampton Centennial Secondary School
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