Planned and delivered enterprise-wide roadshows, workshops, and demos to drive adoption of Microsoft Viva Engage, engaging over 500 employees over 20+ sessions
Partnered with cross-functional stakeholders to design tailored training, resources, and communications that increased adoption/engagement by 25% during the first month post-launch
Facilitated live and hybrid sessions, providing hands-on support to teams of up to 70 people
Drove adoption communications by creating posts, articles, and moderating an FAQ community, reaching an audience of 5000 people
Served as a Subject Matter Expert (SME), advising leaders on best practices and aligning platform use with business objectives
Collected and analyzed engagement metrics to measure impact
Program Coordinator
Bank of Montreal
Toronto, ON
03.2023 - 11.2024
Led the end-to-end execution of learning and development programs for a 5000 employee group, collaborating with internal and external stakeholders to ensure alignment with business objectives
Drove a 25% increase in program participation by orchestrating enterprise-wide learning initiatives and coordinating 15+ high-impact events
Designed and optimized program administration systems, including user onboarding
Analyzed data insights using advanced Excel and Power App functions to identify key performance gaps, resulting in a 30% improvement in program effectiveness over six months
Enhanced employee engagement by 15% per quarter by delivering high-impact learning and development programs
E-Learning Designer
Sensory Friendly Solutions
Toronto, ON
10.2022 - 03.2023
Designed and structured online courses, transforming content into visually appealing and interactive learning experiences to enhance engagement and retention
Optimized project workflows by implementing Trello and Airtable for task management, reducing duplication by 20% and improving team efficiency
Education Director
Scholars Education
Vaughan, ON
04.2021 - 10.2022
Directed the sales process of potential enrolments and handled initial inquiries, consultations, and conferences with clients, effectively increasing client roster at a rate of 10% per month
Led end-to-end hiring and onboarding processes, including candidate screening, interview coordination, and orientation, ensuring a seamless transition and fostering a positive employee experience
Kept clients informed on program progress and conferenced with them on an ongoing basis