LEENA LAVEY
Assistant Manager
Toronto,ON
Summary
Motivated and thorough Personal with 7 years of experience in client support, operations, insurance, verification, money transfers, etc. Excels at interfacing with team members at all levels to meet and exceed organizational goals. Operates well in a highly- competitive environment. Proactive leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Muthoottu Mini Financiers Ltd
, India
02.2020 - 09.2020
- Ensure the proper documents, contact info and bond holder details for all new missing requests before issing duplicate bonds of gold pledge, by cross checking the information provided by the Branch and Information Technology Department
- Navigate and multitask through multiple database such as Google sheets, Team Viewer, Microsoft Excel and Company’s ERP to organize work quickly and accurately
- Reconcile monthly data into various excel sheets to serve as reports for the Management, Accounts Department, Zonal Managers and Regional levels
- Detect and investigate potential instances of risk and sign of frauds to Management and Superiors
- Interact with team members and clients with continued professional courtesy.
Senior Executive, CEO
Muthoottu Mini Financiers Ltd
, India
02.2019 - 01.2020
- Computed and collected premiums for Vehicle and Health Policies
- Frequently calculated and verified premiums, adjustments and reserve requirements by using standard insurance rate charts
- Handled high volume of Auto insurance policies and claims with strong attention to detail
- Developed rate quotes for new customers and existing policy holders
- Making recommendations in the best interests of the client
- Reconcile monthly data into various excel spreadsheets to serve as reports for the Head of The Department
- Additional responsibilities are to perform other department functions such as Foreign money transfer support
- Provided operational support to the money transfers like Western Union, Transfast, Xpress Money, MoneyGram
- Educated Money transfers to the new employees in the branches through Team Viewer.
Muthoottu Mini Financiers Ltd
, India
12.2013 - 01.2019
- Computed and collected premiums for Vehicle and Health Policies
- Frequently calculated and verified premiums, adjustments and reserve requirements by using standard insurance rate charts
- Handled high volume of Auto insurance policies and claims with strong attention to detail
- Developed rate quotes for new customers and existing policy holders
- Making recommendations in the best interests of the client
- Reconcile monthly data into various excel spreadsheets to serve as reports for the Head of The Departmment.
Education
Master of Arts - Economics
St. Paul’s College
06.2011 - 03.2013
Bachelor of Arts - Economics
St. Paul’s College
06.2007 - 03.2010
Post Graduate Diploma - Computer Applications Development
Lakhotia Computer Centre
05.2010 - 03.2011
Higher Secondary Examination - Commerce And Business Administration
HSS of Jesus
06.2005 - 03.2007
Secondary School Leaving Certificate -
LMCC Higher Secondary School
06.2004 - 03.2005
Skills
Reporting and Documentingundefined
Certification
Post Graduate Diploma
Cooking, Listening Musics, Travelling
In free time, I am interested to try new dishes, listening to Musics and I loves travelling and meeting new people, culture etc
Timeline
Assistant Manager
Muthoottu Mini Financiers Ltd
02.2020 - 09.2020
Senior Executive, CEO
Muthoottu Mini Financiers Ltd
02.2019 - 01.2020
Muthoottu Mini Financiers Ltd
12.2013 - 01.2019
Master of Arts - Economics
St. Paul’s College
06.2011 - 03.2013
Post Graduate Diploma
04-2011
Post Graduate Diploma - Computer Applications Development
Lakhotia Computer Centre
05.2010 - 03.2011
Bachelor of Arts - Economics
St. Paul’s College
06.2007 - 03.2010
Higher Secondary Examination - Commerce And Business Administration
HSS of Jesus
06.2005 - 03.2007
Secondary School Leaving Certificate -
LMCC Higher Secondary School
06.2004 - 03.2005
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