Leena Kuruvilla
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Revenue Management Pricing Specialist
United Parcel Service Inc.
05.2019 - Current
- Optimized revenue growth by analyzing market trends and conducting price benchmarking studies.
- Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
- Provided training and support to team members, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists.
Administrative Assistant
United Parcel Service Inc.
12.2017 - 05.2019
- Ensured accuracy and located valuable information about pricing contracts missed by queries through paying strong attention to details.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems for team members.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Dietary Aide
Greenway Retirement Village
12.2013 - 12.2016
- Mentored new hires through the training process on food handling and service, ensuring they became productive team members quickly and efficiently.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Part Time ECE Assistant
EDUKids Child Care Centre
01.2011 - 01.2013
- Enhanced learning experiences by incorporating age-appropriate educational materials and activities.
- Developed strong relationships with parents through frequent communication, fostering a supportive home-school connection.
- Managed daily classroom routines efficiently, ensuring smooth transitions between activities and maintaining orderliness.
Education
Bachelor of Arts - English Language And Literature
University of Toronto
Scarborough, ON11.2014
Skills
- A delight to work with
- Time Management
- Customer Service
- Conflict Management
- Communication and Interpersonal Skills
- Problem-solving abilities
- Attention to Detail
- Data Entry and Filing
- Microsoft Office Suite
- Records Management
- Organizational skills
- Cross-functional Collaboration
Languages
Malayalam
Elementary
Groups
Employee Relations Committee
President
2017 to 2019
- Developed, implemented and reviewed action plans to improve communication, morale and teamwork.
- Created a culture of engagement and performance that led to increased productivity and a better work-life balance for the employees.
Women's Leadership Development
2017 to 2019
- Helped female colleagues enhance their ability to lead others, and develop the knowledge and skills to move into higher management roles.
- Organized a Lunch and Learn for employees to hear from a female panel of senior leaders on their projects and challenges.
Additional Information
Activities
- Participated in various workshops that taught effective tips on interpersonal communication and how to handle challenging situations.
- Learned various business skills through individual competitions, leadership conferences, networking and social events through DECA.
Timeline
Revenue Management Pricing Specialist
United Parcel Service Inc.
05.2019 - Current
Administrative Assistant
United Parcel Service Inc.
12.2017 - 05.2019
Dietary Aide
Greenway Retirement Village
12.2013 - 12.2016
Part Time ECE Assistant
EDUKids Child Care Centre
01.2011 - 01.2013
Bachelor of Arts - English Language And Literature
University of Toronto
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