Leena Gulati
Toronto,Ontario
Summary
Communication Specialist with administrative and customer service experience, aiming to drive forward with innovative communication strategies. Known for fostering robust customer relationships and spearheading administrative initiatives, leveraging emotional intelligence with problem-solving skills to enhance customer, client satisfaction and operational productivity. Eager to contribute to organizational goals through dynamic teamwork and visionary leadership.
Overview
13
13
years of professional experience
Work History
Associate, Sales
Belairdirect
04.2024 - Current
Administrative Coordinator
Liberty Tax Canada
04.2023
Customer Service Associate
Loblaw Companies Ltd.
04.2023 - 09.2023
Content Lead
Foodpanda
05.2016
- Managed and supervised the content team, overseeing content creation for digital and offline marketing campaigns, resulting in a 15% increase in customer engagement
- Acted as key point of contact for Sales and KAM team for their project deliveries, ensuring seamless coordination and timely execution
- Successfully created a rational base for customer interaction based on insights from the marketing team, resulting in a 10% increase in customer satisfaction
Key Account Manager
OYO Hotels and Homes Pvt Ltd
01.2022 - 09.2022
- Boosted customer bookings by 11% through strategic partnerships, enhancing OYO's market position
- Resolved workflow issues, elevating project efficiency and partner as well as client satisfaction
- Implemented competitive solutions, increasing client retention by 15% and setting a new benchmark
- Led team to increase project efficiency by 20% using Wrike for task management
Assistant Manager
Ernst & Young (EYGBS, India LLP)
10.2021 - 01.2022
- Translated the business agenda into high-quality, relevant, audience-centric communications for different projects, resulting in increased engagement and understanding among stakeholders
- Defined and strategized impactful communication for employees, potential employees, and EY client service teams, reaching an audience of over 1,000 individuals
- Designed campaigns and developed content for a variety of internal channels and global digital programs, engaging 10,000+ employees
- Collaborated on 3 projects involving internal as well as external digital communication, ensuring effective cross-functional alignment
Manager-Collaboration
Bira91
12.2018 - 06.2020
Manager
Silverpush
08.2015 - 03.2016
Content Writer
Printvenue
06.2014 - 06.2015
Content Writer
Printland.in
07.2012 - 05.2014
Marketing Research Executive
SIG Systems Pvt. Ltd.
06.2011 - 06.2012
Education
Bachelor's Degree - Business Administration
Maharaja Agrasen Institute of Management Studies
New DelhiSkills
Account Management Effective Client Upselling Opening and Closing Procedures Stakeholder Management Administrative Assistance Training Skills Emotional Quotient Critical Thinking Analytical Skills Communication skills MS Office CRM Software: SAGE Spreadsheets and Presentations SEO Copywriting
Languages
English
Native or Bilingual
Volunteer Experience
- Volunteered online during the second wave of COVID-19, creating the @feel.heal.thrive page to amplify available resources.
- Assisted the project Feed The Neighbor.
Timeline
Associate, Sales
Belairdirect
04.2024 - Current
Administrative Coordinator
Liberty Tax Canada
04.2023
Customer Service Associate
Loblaw Companies Ltd.
04.2023 - 09.2023
Key Account Manager
OYO Hotels and Homes Pvt Ltd
01.2022 - 09.2022
Assistant Manager
Ernst & Young (EYGBS, India LLP)
10.2021 - 01.2022
Manager-Collaboration
Bira91
12.2018 - 06.2020
Content Lead
Foodpanda
05.2016
Manager
Silverpush
08.2015 - 03.2016
Content Writer
Printvenue
06.2014 - 06.2015
Content Writer
Printland.in
07.2012 - 05.2014
Marketing Research Executive
SIG Systems Pvt. Ltd.
06.2011 - 06.2012
Bachelor's Degree - Business Administration
Maharaja Agrasen Institute of Management Studies
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