Leena Giri
Scarborough,ON
Summary
An outgoing personality with managerial abilities capable of delivering exceptional service to demanding clients. Efficient, and always eager to go above and beyond to fulfill expectations. Interested in gaining knowledge and experience in numerous sectors and self-development in collaboration with a partnering organization.
Overview
8
8
years of professional experience
Work History
Server/Cashier
Hakka Khazana Restaurant
08.2021 - Current
- Managed over 50 customer calls per day and increased sales by 10%.
- Established thorough knowledge of menu items in order to answer customer queries.
- Communicating and handling clients, at the front desk
- Worked with POS system to place orders and manage bills.
- Expressed enthusiasm and encouraged exceptional customer service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Personal Shopper
Cloudamart Inc
Toronto, Canada
03.2021 - 07.2021
- Personally, handling and shopping for Cloudamart clienteles.
- Met deadlines and goals for quality and punctuality on a consistent basis.
- Substitutions of products were noted and customers were notified of changes accordingly.
Personal Caregiver
Homebased
Toronto, Canada
09.2020 - 11.2020
- Took care of client with special needs
- Provided safe, healthy, and interactive environment and indulged in indoor activities
- Created a safe and trustworthy environment for care by developing rapport.
- Supervised medications and daily activities of living and provided assistance.
Staff Nurse
Lilavati Hospital & Research Center
Mumbai, India
01.2017 - 12.2019
- Medication administration, including high-risk drugs, while strictly adhering to hospital protocols.
- Assisting and supervising complex procedures along with biomedical equipment handling.
- Worked flexible schedules on rotational shifts, including nights, weekends, and holidays.
- Maintained a positive nurse-client relationship and handled difficult situations with ease.
- Actively listened to clients' care needs and educated them on their treatment regimen to address their concerns.
- As a team leader, I directed and trained other nurses and built professional relationships in order to achieve nursing goals that aligned with the hospital's core values.
Customer Service Representative
Big Bazaar
Mumbai, Maharashtra
01.2016 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
Education
Post Grad - Nursing
Seneca College
King City, ON12.2021
Bachelor of Science - Nursing
Jaslok Hospital And Research Center
Mumbai, India08.2016
Skills
- Complaint handling
- Work ethic and professionalism
- Exceptional Customer service
- Exceptional communication skills and active listening
- Strong Communication and Interpersonal Skills
- Skilled in Microsoft Office
- Multi-tasking
Timeline
Server/Cashier
Hakka Khazana Restaurant
08.2021 - Current
Personal Shopper
Cloudamart Inc
03.2021 - 07.2021
Personal Caregiver
Homebased
09.2020 - 11.2020
Staff Nurse
Lilavati Hospital & Research Center
01.2017 - 12.2019
Customer Service Representative
Big Bazaar
01.2016 - 09.2016
Post Grad - Nursing
Seneca College
Bachelor of Science - Nursing
Jaslok Hospital And Research Center
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