Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leena Arab

London Ontario,ON

Summary

Energetic Western University student majoring in Computer Science, equipped with robust technical skills in consumer behavior, customer service, and marketing. Multilingual proficiency in both Arabic and English, showcasing a keen understanding of cultural diversity. Seeking an internship or entry-level position to apply my diverse skill set and contribute effectively to a dynamic team.

Overview

5
5
years of professional experience

Work History

Jewelry Specialist

People’s Jewelry
07.2022 - 07.2023
  • Ensured proper presentation, organization, storing and replenishment of highly valuable merchandise
  • Gave customers outstanding support by understanding their needs, recommending the right jewelry, services and resolved customer issues as they arose
  • Executed repair take in and take outs and ensured all required documentation and loss prevention protocols were implemented
  • Attended product training classes and seminars and participated in pre-selling drives to maximize sales.

Campus Associate (Book Sales)

Western University Book Store
04.2022 - 05.2023


  • Managed financial transactions by handling cash and provided exceptional customer service through personalized 1-on-1 interactions, addressing inquiries promptly and offering assistance as needed.
  • Executed timely restocking of shelves, meticulously organized and maintained merchandise areas on the sales floor to enhance visual appeal for customers. Additionally, undertook various sales floor projects with diligence and attention to detail.

Animal Care Associate

PetSmart
03.2020 - 07.2022


  • Operated and maintained company-grade computer systems, proactively identifying and reporting technical issues to management.
  • Took on the responsibility of welcoming customers and adeptly addressing inquiries related to pet care products. Ensured efficient and timely stocking of products to meet customer demands.
  • Implemented tasks to guarantee the well-being of animals under our care, ensuring a high standard of care and attention.


Costumer Service Associate

Babies R’ Us
11.2018 - 01.2021


  • Managed and facilitated returns, exchanges, curbside, and pick-up in-store orders at the front end, ensuring a seamless and customer-centric process.
  • Provided support to customers in establishing registries through our computer systems, adeptly processed online orders, and professionally handled incoming calls.
  • Implemented store initiatives to enhance customer engagement, offering additional products and services such as special sale items and in-store online orders with precision and efficiency.

Education

Undergraduate degree - Computer Science

Western University

Skills

  • Proficient coding skills across multiple programming languages
  • Quick learner with the ability to adapt to new procedures
  • Self-motivated individual, capable of working independently or in a team setting
  • Possesses exceptional communication and problem-solving skills, demonstrating the capability to assist customers and team members effectively

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Jewelry Specialist

People’s Jewelry
07.2022 - 07.2023

Campus Associate (Book Sales)

Western University Book Store
04.2022 - 05.2023

Animal Care Associate

PetSmart
03.2020 - 07.2022

Costumer Service Associate

Babies R’ Us
11.2018 - 01.2021

Undergraduate degree - Computer Science

Western University

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Leena Arab