Leen HUOSEH
EDMONTON,AB
Summary
Detail-oriented Medical Office Assistant with 6 years of experience in medical administration, with a strong focus on referral coordination and management. Experienced in processing and sending specialist referrals, tracking referral status, following up with medical offices, and ensuring timely communication between healthcare providers and patients. Skilled in appointment scheduling, electronic medical records, patient coordination, and maintaining confidentiality. Highly organized and efficient, with a commitment to accuracy, professionalism, and quality patient care.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant
Zoe Medical Centre
Edmonton, Alberta
2025.10 - Current
- Greeted patients and verified appointment details to ensure smooth front-desk operations and enhance patient experience.
- Answer incoming telephone calls, respond to patient inquiries, and direct calls or messages to the appropriate healthcare provider.
- Schedule, confirm, reschedule, and manage patient appointments while maintaining an organized clinic schedule.
- Enter, update, and maintain patient information in electronic medical records while ensuring accuracy and confidentiality.
- Scan, fax, upload, and file medical documents, referrals, requisitions, and clinic correspondence.
- Prepared patient charts and paperwork, facilitating efficient support for physicians and healthcare professionals.
- Assisted with patient check-in and check-out, coordinating patient flow to optimize clinic operations.
Head Medical Office Assistant
North Edmonton Medical Clinic
Edmonton, Alberta
2021.10 - 2025.11
- Anne Hatoum – North Edmonton Medical Clinic (PCN) — Edmonton, AB
October 2021 – October 2025 - Used Health Quest EMR and Connect Care to support patient documentation and information management.
- Directed patients to examination rooms, answered questions, and assisted with preparation for physician examinations.
- Provided prompt, polite, and professional in-person and telephone customer service.
- Confirmed appointments and assisted with daily clinic scheduling.
- Assisted with administrative tasks to support efficient daily clinic operations.
- Scanned documents and managed incoming and outgoing faxes.
- Disinfected and prepared examination rooms and maintained clinic organization.
Education
Certificate - Hospital Unit Clerk
Norquest College
Edmonton, ABSkills
- EMR management
- Appointment scheduling
- Referral processing
- Front desk management
- Medical terminology
- Multitasking and prioritization
- Customer service
Timeline
Medical Office Assistant
Zoe Medical Centre
2025.10 - Current
Head Medical Office Assistant
North Edmonton Medical Clinic
2021.10 - 2025.11
Certificate - Hospital Unit Clerk
Norquest College