LEELY LE
Surrey,Canada
Summary
Multifaceted healthcare professional with over 10 years of progressive experience in surgical assistance, patient coordination, ophthalmology support, and customer service. 10 years of knowledge in Laser Vision Correction, Ophthalmic and Cataracts. Proven expertise in pre- and post-operative procedures, EMR systems, clinical/surgical counseling, and inventory management. Recognized for attention to detail, leadership in administrative operations, and a calm, patient-centered approach. Fluent in English and Vietnamese, with a passion for delivering excellent patient care in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Refractive Coordinator / Ophthalmic Technician / Surgical Assistant / Clinical & Surgical Counselor / MOA
Fraser Valley Cataract and Laser / BC LASIK
11.2019 - Current
- Manage and coordinate all aspects of refractive surgery consultations, pre-op exams, and surgery preparation.
- Conduct comprehensive ophthalmic diagnostics: OCT, Epi-OCT, Auto-refraction, Pentacam, Orb Scan, iTrace, IOL Master, etc.
- Collaborate with surgeons and staff to coordinate clinical and surgical schedules, ensuring operational efficiency.
- Support in the OR: prepare surgical instruments, assist during procedures, and maintain aseptic protocols.
- Counsel patients on treatment plans, pre/post-op expectations, and financing options.
- Handle daily billing, invoicing, and third-party claims with accuracy and discretion.
- Oversee inventory tracking, ordering of clinical supplies, and ensure all tools are sterilized and accounted for.
- Lead the refractive department including training of new staff, reporting KPIs, and streamlining admin processes.
- Work in EMR (Accuro), MS Office, and CRM systems for scheduling, data entry, and communications.
MDRT / Surgical Assistant / Clinical Counselor / Ophthalmic Assistant / Receptionist
Lasik MD
09.2015 - 10.2019
- Delivered front-line patient care including greeting, intake processing, and chart preparation.
- Educated patients on surgical procedures, post-op medications, and care plans in detail.
- Performed diagnostic testing: OCT, Auto-refraction, Orb Scan, Topolyzer, Lenstar, etc.
- Assisted in pre-op refractions and post-op checkups, maintaining high levels of accuracy in charting and testing.
- Supported ophthalmologist in surgery by preparing surgical field, managing instruments, and assisting during procedures.
- Maintained accurate and up-to-date records in EMR systems and ensured HIPAA compliance.
- Collaborated with finance team to counsel patients on costs and coordinate financing options.
Customer Service Representative
Mogo Financial Inc.
01.2015 - 09.2015
- Managed a high volume of inbound calls, resolving customer inquiries related to accounts and services.
- Handled sensitive customer data entry and financial records with speed and accuracy.
- Delivered timely resolutions to billing disputes and product-related concerns.
- Used CRM and analytics tools to track client interactions and improve customer retention.
Wireless Sales Associate / Customer Service Representative
Rogers Communications Inc.
10.2012 - 01.2015
- Managed daily sales, inventory, and merchandising of wireless products.
- Provided tailored solutions to customer needs through in-depth product knowledge.
- Handled transactions, contract activations, and technical support in-store.
- Trained in ICM and Vision 21 systems to track sales and customer accounts.
Education
No Degree - Health Care Administration
Vancouver Community College
Vancouver01.2017
High School Diploma -
Frank Hurt Secondary School
01.2009
Skills
- 10 years of Ophthalmic, Laser Vision Correction & Cataract Knowledge
- Pre/Post-Op Patient Assessment & Coordination
- EMR (Accuro) & Data Entry
- Refractive & Cataract Counseling
- Inventory & Equipment Management
- KPI Tracking & Reporting
- Bilingual: English & Vietnamese
- CRM & Database Software
- Leading and training a team
- Microsoft Office (Excel, Word, Outlook)
- Patient Education & Finance Coordination
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Refractive Coordinator / Ophthalmic Technician / Surgical Assistant / Clinical & Surgical Counselor / MOA
Fraser Valley Cataract and Laser / BC LASIK
11.2019 - Current
MDRT / Surgical Assistant / Clinical Counselor / Ophthalmic Assistant / Receptionist
Lasik MD
09.2015 - 10.2019
Customer Service Representative
Mogo Financial Inc.
01.2015 - 09.2015
Wireless Sales Associate / Customer Service Representative
Rogers Communications Inc.
10.2012 - 01.2015
No Degree - Health Care Administration
Vancouver Community College
High School Diploma -
Frank Hurt Secondary School
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