Leeloo Dela Cruz
San Diego
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
HR Intern, Employ & Empower Program
City of San Diego
10.2024 - 05.2025
- Assisted in onboarding 50+ new hires, streamlining documentation and orientation processes
- Maintained and organized confidential records for 100+ employees, ensuring compliance and data integrity
- Supported internal communications and engagement initiatives, increasing employee participation
Teacher's Assistant
SDSU, Hospitality and Tourism Class
08.2024 - 12.2024
- Supported instruction in hospitality management for 30+ undergraduate students, reinforcing service standards and professional conduct
- Facilitated student engagement through clear communication and collaborative activities, contributing to a significant increase in participation and assignment completion
- Assisted with classroom logistics and prepared weekly lesson materials, demonstrating reliability and attention to detail in a fast-paced academic setting
Business Analyst Consultant
NAI San Diego
02.2024 - 05.2024
- Conducted market research and analysis for a local business, resulting in a 10-page strategic report with actionable insights
- Presented findings to a panel of the Chief Operating Officer, receiving commendation for clarity and professionalism
- Collaborated with a team of 4 peers to deliver project milestones on time and within scope
Teacher's Assistant
T.L.C Daycare & Preschool
06.2021 - 08.2023
- Supervised and cared for 10+ children aged 1–5, ensuring safety and emotional well-being throughout daily routines
- Communicated with 10+ parents weekly to provide updates and address concerns, fostering trust and transparency
- Adapted to behavioral and developmental needs, reducing classroom incidents through proactive engagement
Hostess
Applebee's Neighborhood Grill & Bar
10.2021 - 09.2022
- Delivered attentive and personalized service to 150+ guests daily in a high-volume restaurant, ensuring a warm and welcoming atmosphere
- Managed seating logistics and waitlists for up to 20 tables per shift with efficiency and grace, maintaining smooth operations during peak hours
- Resolved customer concerns calmly and professionally, contributing to a 4.8-star average rating and consistent positive feedback from patrons
Education
Bachelor of Science - Management Information Systems
SAN DIEGO STATE UNIVERSITY
San Diego, CA05.2025
Skills
- Bilingual: Tagalog & English
- Customer Service
- Conflict Resolution
- Clear Communication
- Team Collaboration
- Adaptability
- Professional Appearance
- Time Management
- Attention to Detail
- Tech Proficiency (tablets, phones, POS systems)
LANGUAGES
English (Written & Verbally Fluent)
Tagalog (Written & Verbally Fluent)
Timeline
HR Intern, Employ & Empower Program
City of San Diego
10.2024 - 05.2025
Teacher's Assistant
SDSU, Hospitality and Tourism Class
08.2024 - 12.2024
Business Analyst Consultant
NAI San Diego
02.2024 - 05.2024
Hostess
Applebee's Neighborhood Grill & Bar
10.2021 - 09.2022
Teacher's Assistant
T.L.C Daycare & Preschool
06.2021 - 08.2023
Bachelor of Science - Management Information Systems
SAN DIEGO STATE UNIVERSITY
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