Leela MacDonald
Edmonton,AB
Summary
Gigging musician with plenty of people experience with several years of front desk skills. Organized, bubbly, and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Pursuit Collection
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Float Studio Agent
Modern Gravity
04.2021 - 04.2024
- Worked independently as a keyholder, opening and closing the studio.
- Obtained client information by answering telephone calls.
- Booked appointments.
- Cleaned sensory deprivation tanks, bathroom, and ensured daily tasks were completed.
- Took payments.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Real Canadian Superstore
Loblaws
10.2017 - 04.2021
- Worked effectively in fast-paced environments.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Music - Music Performance
Grant MacEwan University
Edmonton, AB06.2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Front Desk Management
- Task Delegation
Accomplishments
- Collaborated in teams to manage and book gigs
- Wrote and produced several music projects
- Lead vocalist and manager in bands Safe Sax (2020-2022) and Prescience (2022 - Present)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Front Desk Agent
Pursuit Collection
05.2024 - Current
Float Studio Agent
Modern Gravity
04.2021 - 04.2024
Real Canadian Superstore
Loblaws
10.2017 - 04.2021
Bachelor of Music - Music Performance
Grant MacEwan University
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