Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leela Blaney

Vancouver,BC

Summary

Twenty-five years in Hospitality, over two years experience as a restaurant manager, plus an additional six years as a shift lead, head server and fill in manager.


Able to navigate high paced environment, manage 200+ seat restaurant as part of a team of 2-3. Oversaw 20 plus employees. Streamlined service procedures in our Private Dining Room and restaurant's closing duties, identifying labour waste and redundancies.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Blue Water Cafe And Raw Bar
11.2021 - Current
  • Streamlined closing duties, identified redundancies, and pinpointed problems that helped recoup labour costs and resolve interpersonal disagreements
  • Responsible for nightly data entry, sales, and labour data tracking, organizing logbooks, cleaning schedules
  • Carefully interviewed, selected, trained, and supervised staff.

Server

Blue Water Cafe and Raw Bar
07.2019 - 11.2021
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

Server Manager

Le Crocodile Restaurant Français
06.2007 - 07.2019
  • Dinner server, swing manager, key holder, close and cash responsibilities, in a fine-dining busy French restaurant
  • Handled restaurant's sales reports, cash-outs and managed tip pool, supervised close
  • Maitre’D shifts regularly to cover management vacations
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.

Server

Lickerish Restaurant
06.2007 - 10.2007
  • Server in busy Tapas and Cocktail centric restaurant with a mix of small tables and large groups.

Server Shift Leader

Indica Restaurant
04.2004 - 06.2007
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Server

The Old Spaghetti Factory
04.2004 - 09.2004
  • Worked as a server in a high paced, high volume restaurant

Server

Benny’s Bagels
01.2003 - 04.2004
  • Worked unsupervised, as part of a two-person team running a busy cafe/bagel shop in the afternoon and evening hours, with myself handling the whole front of the establishment

Shift Manager/Counter

The Dairy Queen
04.1998 - 05.2000
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

Bachelor of Arts - Political Science, Political Theory

Simon Fraser University

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Langara College University
2004

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University Hill Secondary
1999

Skills

  • Supervised service for a 200 room
  • Ran private dining room service, overseeing up to three rooms groups up to 140 guests
  • Proficient in Microsoft Office and Outlook, WordPress, Micros, Squirrel

Certification

WSET Level 2 “Pass with Distinction” Fine Vintage Ltd., February 2022

Food Safe Level 1 Basic Sanitation Program, Valid until March 2028

Serving It Right Certification Valid until September 2025


Timeline

Restaurant Manager

Blue Water Cafe And Raw Bar
11.2021 - Current

Server

Blue Water Cafe and Raw Bar
07.2019 - 11.2021

Server Manager

Le Crocodile Restaurant Français
06.2007 - 07.2019

Server

Lickerish Restaurant
06.2007 - 10.2007

Server Shift Leader

Indica Restaurant
04.2004 - 06.2007

Server

The Old Spaghetti Factory
04.2004 - 09.2004

Server

Benny’s Bagels
01.2003 - 04.2004

Shift Manager/Counter

The Dairy Queen
04.1998 - 05.2000

Bachelor of Arts - Political Science, Political Theory

Simon Fraser University

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Langara College University

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University Hill Secondary

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Leela Blaney