Leeda Ghahary
Oakville,ON
Summary
Results-driven and detailed Senior Business Analyst at Metrolinx with strong expertise in data management and stakeholder communication. Achieved a 25% reduction in repeat transit delays through cross-functional investigations and performance analysis. Proficient in SQL Server, leveraging analytical skills to enhance operational efficiency and improve customer satisfaction across transit services. Experience in leading cross-functional investigations, producing data-rich performance reports, and driving actionable insights that enhance service reliability and efficiency. Adept at translating user needs into process improvements and technical recommendations. Committed to delivering secure, efficient, and user-centric solutions through strategic analysis and stakeholder alignment.
Overview
8
8
years of professional experience
Work History
Senior Business Analyst
Metrolinx
Toronto, Ontario
04.2023 - Current
- Lead 10 cross-functional investigations annually into transit operating issues, collaborating with contract operators to identify root causes and implement corrective actions—resulting in a 25% reduction in repeat delays across multiple service lines.
- Produce weekly performance reports analyzing data from 1,000+ daily transit trips, identifying delay trends that contributed to a 10% improvement in on-time performance over a six-month period.
- Analyze and forecast service performance across 7 GO Transit corridors, enabling proactive schedule and resource adjustments that supported an 8% reduction in operational costs.
- Monitor 6 system-wide KPIs across a network of 40+ transit routes, providing insights that inform service planning decisions and leading to a 15% decrease in customer complaints related to schedule adherence.
Business Support Analyst
Metrolinx
Toronto, Ontario
11.2017 - 04.2023
- Maintained and improved a centralized data repository of over 5,000 entries, supporting real-time updates across digital platforms accessed by 100,000+ users daily, ensuring a consistent 24/7 stream of accurate operational data.
- Coordinated with 5+ internal departments and external vendors to manage operational data flows for 10+ services, leading to faster issue resolution and improved system-wide data consistency.
- Resolved 50+ data inconsistencies by translating frontline feedback into IT action plans and leading testing efforts across 3 major third-party tools, improving data accuracy across all customer-facing platforms.
- Mentored 3–5 junior team members during quality assurance and testing phases, helping reduce data entry errors by 20% and improving documentation standards across shared projects.
Education
Bachelor of Commerce - Business
Mcmaster University
Hamilton, None06-2011
Skills
- Strong knowledge of Records Management Systems, data management, and/or law enforcement processes
- Proficient in Microsoft SQL Server, including querying, data analysis, and database management
- Familiar with XSLT coding and its applications in system customization and integration
- Expertise in requirements gathering, documentation, and stakeholder communication
- Strong analytical, problem-solving, and critical thinking skills
- Excellent verbal and written communication abilities
- Familiar with testing methodologies and quality assurance processes
- Always willing to provide after-hours production support as needed
References
References available upon request.
Timeline
Senior Business Analyst
Metrolinx
04.2023 - Current
Business Support Analyst
Metrolinx
11.2017 - 04.2023
Bachelor of Commerce - Business
Mcmaster University