Lee Anne Uitich
Simi Valley
Summary
Results-driven professional with 15 years of customer service expertise and 11 years of supervisory experience. Proficient in warehouse operations, retail management, dispatch coordination, and heavy machinery operation. Skilled in office administration, streamlining processes, enhancing delivery efficiency, and fostering strong customer relationships. Recognized for exceptional time management, leadership, and communication skills. Strong computer skills, including knowledge of the Microsoft Suite. Open to remote or on-site opportunities, leveraging organizational and problem-solving abilities to drive success in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Mail Delivery Supervisor
United States Postal Service
01.2016 - Current
- Supervised a team of 15+ mail delivery personnel, optimizing daily schedules and routes to ensure timely deliveries
- Reduced delivery times by 20% through strategic route planning, contributing to higher customer satisfaction
- Conducted performance reviews, offering constructive feedback that improved team productivity by 15%
- Collaborated cross-departmentally to address and resolve delivery issues, ensuring smooth operations
- Trained new hires on best practices and compliance with postal regulations, emphasizing safety and efficiency
Mail Delivery Driver
United States Postal Service
01.2015 - 01.2018
- Delivered mail and packages efficiently, maintaining a 99% on-time delivery record across multiple regions
- Developed and maintained client relationships by providing excellent customer service and resolving concerns swiftly
- Managed logistics and optimized delivery routes, resulting in improved fuel efficiency and reduced operational costs
- Tracked deliveries and ensured adherence to postal regulations, contributing to operational compliance
- Demonstrated outstanding problem-solving abilities in resolving delivery delays and customer concerns
Education
Marketing
Joliet Junior College
Joliet, ILSkills
- Warehouse Operations
- Retail Management
- Dispatch Coordination
- Heavy Machinery Operation
- Customer Service Excellence
- Team Supervision and Leadership
- Logistics Management
- Office Administration
- Strategic Planning
- Computer Skills (Microsoft Suite Knowledge)
Timeline
Mail Delivery Supervisor
United States Postal Service
01.2016 - Current
Mail Delivery Driver
United States Postal Service
01.2015 - 01.2018
Marketing
Joliet Junior College
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