Hi, I’m
LEEANNE NOULLETT
Beaverlodge,AB
Summary
Service-oriented hospitality leader able to create warm and welcoming guest environments as head of skilled team. Bring in new customers continuously and encourage repeat business with memorable experiences. Talented marketer, business manager and team builder offering proven track record in every day jobs . Willing to take on any task to support team and help business succeed. Offers strong positive attitude a long with good work ethic abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions. Creative problem-solver versed in customer service.
Overview
6
years of professional experience
Work History
Co Op New Horizons Laglace , Alberta
Cashier
04.2022 - Current
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $Amount or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in System.
Garner lake hotel LtdRycroft, Alberta
Hotel Operations Supervisor
10.2018 - 05.2020
Job overview
- Secured guest valuables in property safes and monitored access
- Contacted housekeeping or maintenance staff when guests reported problems
- Maintained accurate accounts through consistent charge posting and billing practices
- Arranged taxis and shuttle services to meet guest travel needs
- Verified customers' credit, and established payment plans
- Satisfied guest needs with prompt, knowledgeable service
- Improved stays, recommending local attractions and dining establishments
- Organized effective schedules based on expected guest loads
- Managed reservations, check-in and check-out procedures within hotel system
- Made and confirmed reservations
- Kept rooms ready for new guests by coordinating efficient housekeeping
- Issued room keys and escorted instructions to bellhops
- Greeted, registered, and assigned rooms to guests of hotels or motels
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Participated in financial activities and allocation of funds to departments
- Met guest needs consistently with smooth coordination between departments
- Maintained strong revenue streams through effective marketing strategies
- Arranged transportation, reservations, and package deliveries for guests
- Audited accounts each day, posting charges and reconciling discrepancies
- Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints
- Handled all registrations, room requests and charge questions smoothly
- Oversaw front desk, housekeeping and maintenance operations for [Number]-room property
- Coordinated smooth planning of weddings and charity events by working closely with clients
- Achieved profit targets with dynamic rate structures for rooms and amenities
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
Garner lake hotel LtdRycroft, Alberta
Head of Housekeeping Services
05.2018 - 10.2019
Job overview
- Maintained performance by assigning daily work tasks to employees
- Monitored room occupancy and reported check-outs and vacancies to reservations team
- Coordinated staff schedules to meet forecasted housekeeping needs
- Inspected guestrooms and public areas throughout facility and monitored housekeeping performance
- Enforced compliance with OSHA regulations and company policies
- Assisted in hiring and training new housekeeping employees
- Worked with purchasing department to maintain cleaning supply and equipment inventory
- Protected guests and staff by enforcing compliance with infection control policies and procedures
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures
- Supported smooth operations by providing vacant room discrepancy reports and departure reports
- Inspected work to verify conformance to sanitation requirements and established standards
- Established effective cleaning protocols and procedures to meet CDC guidelines
- Orientated staff to housekeeping rules, policies, and procedures to maintain strong performance
- Cleaned and maintained properties using procedures and products in conformance with prescribed standards
- Offered various cleaning amenities and services to accommodate needs and boost revenue
- Replaced linens, collected trash, replenished supplies, and cleaned surfaces to maintain organized and clean environment
- Instructed housekeepers on cleaning products to adhere to OSHA chemical Right To Know standards
- Evaluated staffing levels to meet business demands and recommended adjustments as needed
- Conducted inspections and functional tests to verify equipment performance
- Coordinated full-scale deep cleaning throughout facility to foster healthier environment
- Monitored and minimized work-related risks to eliminate safety hazards
- Counted and tracked inventory to uphold control standards and budgetary guidelines
- Mentored, trained, and supported new and existing housekeepers to close skill gaps
- Determined work required for each job, estimating time and labor required to meet targets
- Avoided work delays by keeping staffing and supplies at ideal levels
- Satisfied customers with timely service and by quickly resolving service issues
- Verified work quality and team performance with routine and surprise inspections
- Covered all work assignments by preparing effective schedules and delegating jobs
- Resolved staff performance problems and personal conflicts with hands-on approach
- Delivered efficient, high-quality cleaning services with skilled employee management
- Estimated costs and prepared and managed budgets
- Selected, ordered, and purchased new equipment, supplies, or furnishings
- Increased employee efficiency with effective work plans and improved team dynamics.
Red Rock camp Grande PrairieAlberta
Camp Manager
04.2012 - 01.2013
Job overview
- Controlled labor costs by streamlining workflows based on expected demands
- Kept all paperwork current and compliant with internal standards and legal requirements
- Met customer demands by tracking market changes and adapting strategies to match
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Managed daily workloads by organizing effective schedules and delegating tasks
- Contributed to effective decision-making with detailed reports on daily operations
- Maximized employee performance with effective training and close mentoring
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Eliminated resource waste through effective monitoring and improved controls
- Oversaw employee training and staff management tasks
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Observed positive skills and attributes from personnel to build, improve, and expand skills set.
Red Rock campGrande Prairie, Alberta
Camp Cook
01.2009 - 04.2010
Job overview
- Planned varied, nutritionally balanced, and appetizing menus based on locally available and in-season ingredients
- Minimized food spoilage, storing and handling items with correct procedures
- Determined meal prices based on calculations of ingredient prices, labor, and overhead costs
- Kept team efficient by preparing toppings and side dishes in advance
- Upheld food safety with proper cleaning and sanitation, as well as maintaining proper temperatures of cooked and uncooked items
- Controlled costs and increase variety through locally-sourced, seasonal food use
- Supported team members with diligent attention to daily kitchen checklists
- Baked delicious breads, rolls and pastries daily, following exact recipes for consistent results
- Protected diners from food-borne and contagious infections through proper cleaning and sanitation
- Kept kitchen on-budget by tracking food use and documenting expenditures
- Balanced meal nutrition following commonly accepted dietary advice
- Maintained productive kitchen environment by keeping supplies well-stocked and equipment maintained
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Observed positive skills and attributes from personnel to build, improve, and expand skills set.
Red Rock CampsGrande Prairie, Alberta
Head of Housekeeping Services
09.2008 - 01.2009
Job overview
- Orientated staff to housekeeping rules, policies, and procedures to maintain strong performance
- Inspected work to verify conformance to sanitation requirements and established standards
- Established effective cleaning protocols and procedures to meet CDC guidelines
- Conducted inspections and functional tests to verify equipment performance
- Mentored, trained, and supported new and existing housekeepers to close skill gaps
- Monitored and minimized work-related risks to eliminate safety hazards
- Offered various cleaning amenities and services to accommodate needs and boost revenue
- Instructed housekeepers on cleaning products to adhere to OSHA chemical Right To Know standards
- Evaluated staffing levels to meet business demands and recommended adjustments as needed
- Coordinated full-scale deep cleaning throughout facility to foster healthier environment
- Replaced linens, collected trash, replenished supplies, and cleaned surfaces to maintain organized and clean environment
- Counted and tracked inventory to uphold control standards and budgetary guidelines
- Cleaned and maintained properties using procedures and products in conformance with prescribed standards
- Increased employee efficiency with effective work plans and improved team dynamics
- Verified work quality and team performance with routine and surprise inspections
- Determined work required for each job, estimating time and labor required to meet targets
- Satisfied customers with timely service and by quickly resolving service issues
- Covered all work assignments by preparing effective schedules and delegating jobs
- Avoided work delays by keeping staffing and supplies at ideal levels
- Selected, ordered, and purchased new equipment, supplies, or furnishings
- Delivered efficient, high-quality cleaning services with skilled employee management
- Resolved staff performance problems and personal conflicts with hands-on approach
- Estimated costs and prepared and managed budgets.
Education
Grimshaw high school
Skills
- Shift scheduling
- Concierge service
- Staff training
- Rate structuring
- Guest registration
- Front desk management
- Cultural awareness
- Social perceptiveness
- Coordination
- Task prioritization
- Scheduling
- Analytical thinking
- Recordkeeping
- Microsoft Word
- Planning
- Quality assurance
- Time management
- Multitasking
- Critical thinking
Timeline
Cashier
Co Op New Horizons
04.2022 - Current
Hotel Operations Supervisor
Garner lake hotel Ltd
10.2018 - 05.2020
Head of Housekeeping Services
Garner lake hotel Ltd
05.2018 - 10.2019
Camp Manager
Red Rock camp Grande Prairie
04.2012 - 01.2013
Camp Cook
Red Rock camp
01.2009 - 04.2010
Head of Housekeeping Services
Red Rock Camps
09.2008 - 01.2009