Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

LeeAnne Mondoux

Long Sault, ON,Ontario

Summary

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

39
39
years of professional experience

Work History

Administrative Assistant

UAP Redistribution Center
03.2014 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Maintained inventory of office supplies and placed orders.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service Representative

Supply Chain Management (Wal-Mart)
04.2000 - 03.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Directory Assistance Operator

Bell Canada
08.1986 - 02.2000
  • Provided excellent service, promptly connecting callers to requested numbers or businesses.
  • Supported colleagues during peak periods, assisting with overflow calls when needed.
  • Resolved customer inquiries with professionalism and detailed knowledge of company services.
  • Contributed to team success by consistently meeting or exceeding individual performance metrics.
  • Helped callers locate specific businesses, residences or public buildings with mapping assistance.
  • Accessed number directories to provide relevant information to callers.
  • Handled a high volume of calls efficiently, prioritizing tasks and managing time effectively.
  • Connected local and long distance calls.
  • Improved caller experience by utilizing effective communication skills in addressing their needs.
  • Enhanced customer satisfaction by providing accurate and timely directory assistance information.

Education

High School Diploma -

Charlottenburg District High School
Williamstown, ON
06.1975

Skills

  • Computer skills
  • Microsoft Excel
  • Data entry
  • Microsoft Word
  • Scheduling and calendar management
  • Professional communication
  • Time management
  • Multi-line telephone systems
  • Strong problem solver
  • Microsoft outlook
  • Deadline oriented

Languages

English
Native or Bilingual
French
Native or Bilingual

Interests

  • Avid Reader
  • Knitting and Crocheting
  • Baking
  • I like trying new recipes and food trends

Timeline

Administrative Assistant

UAP Redistribution Center
03.2014 - Current

Customer Service Representative

Supply Chain Management (Wal-Mart)
04.2000 - 03.2014

Directory Assistance Operator

Bell Canada
08.1986 - 02.2000

High School Diploma -

Charlottenburg District High School

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LeeAnne Mondoux