LEEANNE LARSON
Pioneer
Summary
Dependable and dedicated Housekeeping Supervisor with passion for hospitality. Enforces company cleanliness standards in guest rooms and public spaces. Offers strong supervisory capacity to drive productivity and world-class guest services. Skilled [Job Title] offering expertise in planning effective work schedules, minimizing errors and coordinating the supplies and equipment necessary for successful cleaning services. Excellent team leader with good multitasking and problem-solving abilities. History of consistently improving operations. Diligent and highly experienced supervisor with solid background in [Type] cleaning over [Number]-year career. Train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping department efficient and cost-effective. Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type] professional. Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
40
40
years of professional experience
Work History
Retail Sales Associate
Dollar General
06.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Worker
Dollar General
06.2024 - Current
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Head Clerk/ Manager
Costless Foods
12.2021 - 06.2024
Housekeeping Inspector
Vail Resorts
05.2019 - 11.2021
- Prioritized rooms and spaces requiring immediate attention
- Readied rooms promptly by maintaining list of prospective checkouts
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Maintained inventory of supplies, linens, and kitchen supplies within each unit
- Updated room statuses to Front Desk in timely and efficient manner
Retail Sales Associate
Vail Resorts
01.2017 - 04.2019
- Determined needs and advised customers on purchases
- Used POS system to complete sales and process customer transactions
- Interacted with customers, providing information and top-notch customer service
- Explained promotions and offered details to customers to increase awareness and boost sales
- Supported coworkers by coaching and assisting with customer needs
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
- Helped maintain clean, orderly work environment
- Uphold company standards for brand and merchandise presentation
- Handled cash and credit transactions, giving correct change and processing orders
- Escorted customers to appropriate merchandise
- Shelved and stocked products in appropriate locations
- Described product features and product-specific deals to customers
- Minimized loss by watching for and recognizing security risks and active theft
- Quickly connected with each customer to offer assistance and promote products
- Demonstrated merchandise operation and explained features
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Maintained revenue by attracting customers with attractive sales displays
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
Certified Ski Instructor
Vail Resorts
11.2015 - 04.2017
- Helped guests safely load and unload chair lift at top and ski runs
- Tracked weather and mountain conditions to make accurate judgments about class activities
- Fitted students to proper equipment for skiing needs, individual abilities, and physical characteristics
- Matched students to appropriate ski skill level and worked with supervisors to adjust classes for optimal safety and learning
- Offered safe and fun learning environments by handling classes effectively and creatively implementing skiing lessons
- Instructed classes with students of varying ability levels and physical fitness
- Employed high level of guest service skills and in-depth experience to handle diverse needs each day and expertly resolve conflicts
- Taught players how about the rules and strategies of the support to improve performance
- Oversaw robust and consistent practice schedule to keep team working well together and ready for team challenges
- Observed and improved the movement of athletes bodies, hands and feed to obtain the optimal results from every action
- Advised students on team and academic matters to keep all athletes compliant with program requirements
- Organized away games and contents, including travel and accommodation arrangements for the team, coaches and support staff
- Demonstrated the safe and effective use of sports and training equipment to minimize injuries and help each person obtain the maximum benefit
- Managed athlete conditioning program to keep the team members at the top of their games
Food And Beverage Cart Attendant
Martis Valley Grill
05.2014 - 10.2015
- Communicated pleasantly and professionally to deliver exceptional customer service to patrons
- Maintained adequate supplies of clean glassware, dishes, and trays
- Prepared and served wide variety of common bar cocktails at private events and concession stands
- Followed hygienic food and beverage handling procedures to comply with state food safety regulations
- Monitored inventory items throughout shift to minimize deficiencies and retain service flow
- Garnished foods and drinks to appeal to guests with colorful displays
- Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques
Certified Ski Instructor
Vail Resorts
11.2012 - 04.2015
- Offered safe and fun learning environments by handling classes effectively and creatively implementing skiing lessons
- Employed high level of guest service skills and in-depth experience to handle diverse needs each day and expertly resolve conflicts
- Matched students to appropriate ski skill level and worked with supervisors to adjust classes for optimal safety and learning
- Tracked weather and mountain conditions to make accurate judgments about class activities
- Helped guests safely load and unload chair lift at top and ski runs
- Instructed classes with students of varying ability levels and physical fitness
- Fitted students to proper equipment for skiing needs, individual abilities, and physical characteristics
Front end Clerk
Safeway
11.2012 - 02.2013
- Processed customer transactions quickly by leveraging point-of-sale system and handling various tenders
- Enabled customers to feel welcome, important, and appreciated by answering questions about products sold
- Reinforced safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management
- Controlled loss by adhering to security protocols and looking for signs of theft
- Maintained clean and organized store by stocking bags, paper towels, and authorized cleaning supplies
- Optimized customers' comfort by bagging groceries according to preference of paper or plastic
- Practiced preventive maintenance by inspecting equipment and notifying manager of needed repairs
- Minimized loss by watching for and recognizing security risks and active theft
- Quickly connected with each customer to offer assistance and promote products
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
Thoroughbred Racehorse Trainer
Self
01.1985 - 01.2012
- Helped with classifying wild horses and burros
- Developed diverse training programs to meet needs of diverse riders and horse temperaments
- Rewarded horses with treats when training
- Unloaded horses from trucks and monitored handling to verify safety and wellbeing of all animals
- Prepared horses for on-site training and transported from corral areas to training facility
- Recorded all training data, including behavioral issues, nutrition, and training session information
- Maintained equipment and facility areas, including saddles and [Type]
- Assisted with general equine care, including feeding, watering, and corral maintenance
- Familiarized the animals with humans through frequent contact
- Cued animals to execute specific behaviors during performances
- Assessed each animal to determine the level of trainability and performance strengths
- Trained employees and customers on correct animal management protocols
- Conditioned animals to respond to vocal and hand signal commands
- Retrained animals to break their bad habits, including biting and avoidance of restraints
- Developed and lead training programs focused on maintaining the desired behaviors for specific purposes
- Evaluated animals to determine aptitude for training, abilities, and temperaments
- Administered prescribed medications to treat short- and long-term conditions
- Kept animals safe, secure and well-fed at all times to promote the optimal learning environment
- Documented the health, diet and behavior of all animals in the program
Car Driver Vet Assistant
Golden Gate Fields
02.2004 - 05.2010
- Recorded beginning and ending odometer readings on trip manifest to facilitate accurate record-keeping
- Facilitated preventive maintenance services by making and keeping appointments at maintenance facility
- Completed pre- and post-trip vehicle inspections by checking items on inspection form and noting defects
- Transported passengers by picking up and discharging at requested locations
- Monitored and inspected vehicle and equipment, performing minor maintenance and repairs to correct issues
Stewards Secretary
Bay Meadows Racing
01.1998 - 11.2002
- Received and screened telephone calls, visitors, and incoming correspondence
- Composed and proofread correspondence, reports, and confidential documents
- Developed organized filing systems for digital and analog files
- Accepted deliveries and registered mail in accordance with internal policies and supervisory direction
- Assisted visitors and callers by answering questions or providing policy and procedure information
- Monitored and adjusted complex schedules and scheduled appointments for internal personnel
- Proofread business documents to check spelling, grammar and compliance with office policies
- Oversaw appointment scheduling and calendar maintenance for [Number]-member team
- Supported [Job title]s by handling day-to-day needs and special projects with good multitasking and research skills
- Updated office calendar with new meetings, events and appointments to avoid overbooking
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail
Bartender
Teddy B'S
01.2001 - 01.2002
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes
- Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
- Verified legal drinking age of patrons through stringent ID checks
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
- Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
- Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Reported or resolved safety hazards such as spills or broken glassware
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Cleaned and sanitized glassware and flatware and stored in bar areas for easy access
- Used POS system to process cash and credit card transactions
- Adhered to all ABC and company-defined regulations
Education
High School Diploma -
San Carlos High
San Carlos, CACompleted 3 Years - Animal Science
Cal Poly San Luis Obispo
San Luis Obispo, CASkills
- Customer service
- Quality assurance
- Health and safety compliance
- Employee training
- Performance evaluation
- Staff scheduling
- Improve team performance
- Motivate staff
- Organize work schedules
- Inspect work
- Maintain records
- Resolve complaints
Timeline
Retail Sales Associate
Dollar General
06.2024 - Current
Retail Worker
Dollar General
06.2024 - Current
Head Clerk/ Manager
Costless Foods
12.2021 - 06.2024
Housekeeping Inspector
Vail Resorts
05.2019 - 11.2021
Retail Sales Associate
Vail Resorts
01.2017 - 04.2019
Certified Ski Instructor
Vail Resorts
11.2015 - 04.2017
Food And Beverage Cart Attendant
Martis Valley Grill
05.2014 - 10.2015
Certified Ski Instructor
Vail Resorts
11.2012 - 04.2015
Front end Clerk
Safeway
11.2012 - 02.2013
Car Driver Vet Assistant
Golden Gate Fields
02.2004 - 05.2010
Bartender
Teddy B'S
01.2001 - 01.2002
Stewards Secretary
Bay Meadows Racing
01.1998 - 11.2002
Thoroughbred Racehorse Trainer
Self
01.1985 - 01.2012
Completed 3 Years - Animal Science
Cal Poly San Luis Obispo
High School Diploma -
San Carlos High
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