LeeAnna Generoux
Greater Sudbury,ON
Summary
Safety-oriented Correctional Officer with 5 years in maximum and medium security facilities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Proven ability to maintain organization and enforce facility procedures and policies to ensure the safety and security of the inmates, staff and institution.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Correctional Service of Canada
11.2019 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced inmate altercations through proactive conflict resolution strategies.
Security Guard
Paladin Security
06.2018 - 07.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Parking enforcement/Traffic Control
Child and Youth Worker
Hand in Hand Children's Services
11.2017 - 05.2018
- Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
- Worked with troubled teen's aged 14-18 who face a variety of emotional, behavioral, and physical problems
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Provided key emotional support to special needs youth.
Customer Service Representative
Bell Canada
11.2016 - 09.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Roots Canada
05.2015 - 07.2017
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced brand image by consistently delivering service beyond expectations.
- Increased team productivity with effective communication and coordination of tasks.
Education
Corrections
Correctional Training Program (CTP)
Kingston10-2019
Community And Justice Services
Sir Sanford Fleming College
Peterborough04-2018
Skills
- Emergency Response
- Strong report writing skills
- Radio communication
- First Aid/CPR Training
- Conflict resolution skills
- Firearms training (9mm, C8 Carbine, Shotgun)
- Incident prevention
Languages
English
Native or Bilingual
Timeline
Correctional Officer
Correctional Service of Canada
11.2019 - Current
Security Guard
Paladin Security
06.2018 - 07.2019
Child and Youth Worker
Hand in Hand Children's Services
11.2017 - 05.2018
Customer Service Representative
Bell Canada
11.2016 - 09.2017
Customer Service Associate
Roots Canada
05.2015 - 07.2017
Corrections
Correctional Training Program (CTP)
Community And Justice Services
Sir Sanford Fleming College
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