Summary
Overview
Work History
Education
Skills
Timeline
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Leeann Reder

Sacramento,CA

Summary

Highly motivated and detail-oriented 21-year-old professional with experience in customer service , median management , and barista operations. Recently relocated from Wasilla, Alaska , to Sacramento, California , and eager to bring strong problem-solving skills, organization, and customer engagement expertise to a new opportunity. Passionate about delivering exceptional service and fostering positive relationships in a dynamic work environment.

Overview

5
5
years of professional experience

Work History

Barista , Media Creator

Mocha Moose Espresso
06.2023 - 01.2025
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. Built strong customer relations.
  • Soley managed both windows during high traffic hours while ensuring quality service and getting customers through within a timely manner.
  • Created posters and media photos for the business to drive new costumer engagement , while also creating the business logo.

Media Manager

Three Bears Espresso
07.2022 - 06.2023
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Managed the Serving window and Front desk independently with high quality customer service while producing high quality product
  • Created new weekly Drink specials to drive customer engagement. Captured and Edited high quality photos for marketing

Front of House and Bakers Assistant

Nonna's Osteria
04.2022 - 07.2022
  • Trained new hires on espresso machine operation and maintenance.
  • Took orders using POS system and provided excellent table service.
  • Managed Inventory and ensured proper product rotation based on expiration dates. incharge of ordering new product

Front Desk Manager

McDonald's
06.2020 - 03.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Kept a clean and Healthy environment following health code regulations. efficiently handled inventory and back-stock.

Education

High School Diploma -

Matsu Central
Wasilla, AK

Skills

  • Customer service & relationship Building
  • Problem Solving & conflict resolution
  • Time management & organization
  • Social Media Management & Branding
  • Cash handling & Till balancing
  • Inventory management & Ordering Proccesing
  • Training new highers on proper procedures
  • Media & Marketing content creation

Timeline

Barista , Media Creator

Mocha Moose Espresso
06.2023 - 01.2025

Media Manager

Three Bears Espresso
07.2022 - 06.2023

Front of House and Bakers Assistant

Nonna's Osteria
04.2022 - 07.2022

Front Desk Manager

McDonald's
06.2020 - 03.2021

High School Diploma -

Matsu Central

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Leeann Reder