Leeann Milne
East York
Summary
Recognized for a collaborative approach and adaptability, while delivering results in fast-paced environments. Experienced with strategic planning, client communication, and problem-solving, making me a reliable team player who can pivot to meet evolving business needs.
I am very passionate about contributing to team success while continuously honing professional skills. I approach challenges with a positive attitude and a dedication to lifelong learning and growth in the digital marketing landscape.
Overview
20
20
years of professional experience
Work History
Customer Logistics Specialist
Revlon Canada Inc.
02.2014 - 07.2024
- Tracked product inventory quantities to maintain necessary levels.
- Conducted regular reviews of warehouse operations identifying areas of transportation, customer and overall business improvements.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Worked with customers to integrate processes and correct issues.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Built long-term relationships due to prompt and courteous service.
- Updated and maintained databases to track shipments and inventory.
- Strengthened client relationships through regular communication and effective problem solving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Supported sales and reporting for large and medium-sized accounts.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement.
- Streamlined internal communication processes, ensuring team members were aligned with account objectives and strategies.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Improved data integrity and security by enforcing strict compliance with company policies and industry best practices for SAP administration.
- Optimized pricing procedures by configuring and customizing complex pricing conditions in the SAP system.
- Established strong working relationships with key stakeholders by consistently delivering reliable guidance on all aspects related to their use of SAP SD applications.
- Collaborated with technical teams to develop customized enhancements that further streamlined business operations.
- Successfully led multiple full-cycle SAP implementations, ensuring smooth transitions and minimal disruptions to operations.
- Identified areas for improvement in business processes, developing tailored SAP SD solutions accordingly.
- Trained and mentored junior staff on SAP system operations and functionality.
- Developed custom reports to address specific business needs and support decision-making processes.
- Created visually appealing dashboards that effectively communicated key metrics to stakeholders.
Travel Risk Analyst
Etravel Technologies
10.2012 - 01.2014
- Deployed travel news events to provide real time broadcast solutions and news coverage for subscribers.
- Fact-checked breaking travel news headlines by performing background research.
- Drafted travel news headlines for our broadcast with clear and condensed writing.
- Provided real-time updates on travel risk management through hourly publishing .
- Researched and gathered information to develop accurate and credible stories.
- Utilized SEO principles to optimize content for search engine rankings.
SAP/ Dispatch Reporting
Whirlpool Canada
01.2005 - 01.2012
- Liaised between technicians, customers, and internal departments to facilitate effective communication throughout the service journy process.
- Managed high SAP report volumes, prioritizing tasks to maintain optimal efficiency in the dispatch center.
- Served as a reliable point-of-contact for external stakeholders such as suppliers, vendors, and clients during critical moments.
- Developed SAP custom reports to address specific business needs and support decision-making processes.
- Collaborated with cross-functional teams to gather requirements and design comprehensive reporting solutions.
Education
Digital Marketer Certification (DMC™) - Digital Marketing
BrainStation: Digital Learning Company
Toronto, ON01-2025
Certificate - Marketing Fundamentals
Humber Institute of Technology And Advanced Learning
Toronto, ON06-2018
Tourism And Travel Management
Humber Institute of Technology And Advanced Learning
Toronto, ON01.2013
Certificate of Bilingual Studies - French Immersion Program
Université Sainte-Anne
Church Point, NS04-2002
Skills
- Account managing
- Resolving problems
- International logistics
- Database management
- Customs compliance
- Demand forecasting
- Client relations
- Performance management
- Cost control
- Reports generation
- Spreadsheet tracking
- Sales support
- Emergency readiness
Timeline
Customer Logistics Specialist
Revlon Canada Inc.
02.2014 - 07.2024
Travel Risk Analyst
Etravel Technologies
10.2012 - 01.2014
SAP/ Dispatch Reporting
Whirlpool Canada
01.2005 - 01.2012
Digital Marketer Certification (DMC™) - Digital Marketing
BrainStation: Digital Learning Company
Certificate - Marketing Fundamentals
Humber Institute of Technology And Advanced Learning
Tourism And Travel Management
Humber Institute of Technology And Advanced Learning
Certificate of Bilingual Studies - French Immersion Program
Université Sainte-Anne
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