Lee Ann McDonald
Kimberley,British Columbia
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Trickle Creek Lodge
01.2021 - Current
- Responsible for a staff of approximately 30 people, overseeing payroll (ADP) and day to day operation
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Involved in marketing, revenue management, and ensuring housekeeping standards.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
General Manager
Best Western Cranbrook Hotel
01.2019 - 01.2021
- Led and supervised a staff of approximately 20, managed maintenance and day-to-day operations, payroll, accounts payable, performance evaluations, and guest satisfaction.
Community Manager / Accounts Payable
Garden View Village
01.2012 - 01.2019
- Scheduled and supervised a staff of 30, managed budget, conducted tours for potential residents, implemented evacuation protocols, and handled dietary requirements.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acitvities and maintained compliance with relevant laws, regulations and codes.
Rooms and Revenue Manager / Accounts Receivable
St Eugene Resort and Casino
01.2010 - 01.2012
- Managed front office operations, scheduled staff, balanced cash, trained staff, built golf packages, and worked on a new operating system installation.
Real Estate Salesperson, Property Manager and Agent
ReMax Caldwell Agencies
01.2000 - 01.2010
- Dealt with clients and realtors, negotiated transactions, worked with lawyers, and developed customer service skills.
Education
Real Estate Salesperson -
UBC
Real Estate Agent -
UBC
Property Management -
UBC
Accounting and Office Administration -
College of the Rockies
Professional Development Courses -
Various
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Process Improvements
Human Resources Management
References
References upon request.
Languages
English
Full Professional
Timeline
General Manager
Trickle Creek Lodge
01.2021 - Current
General Manager
Best Western Cranbrook Hotel
01.2019 - 01.2021
Community Manager / Accounts Payable
Garden View Village
01.2012 - 01.2019
Rooms and Revenue Manager / Accounts Receivable
St Eugene Resort and Casino
01.2010 - 01.2012
Real Estate Salesperson, Property Manager and Agent
ReMax Caldwell Agencies
01.2000 - 01.2010
Real Estate Salesperson -
UBC
Real Estate Agent -
UBC
Property Management -
UBC
Accounting and Office Administration -
College of the Rockies
Professional Development Courses -
Various
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