Lee Ann Labonte
Canoe, BC
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
PATIENT TRANSPORTATION COORDINATOR
Interior Health
01.2022 - Current
- Assists in the Coordination of patient transfers between health care between health care facilities, medical staff, and transportation providers
- Facilitates telephone communication between health care team members at receiving facilities to obtain necessary clinical and operational information
- Confirm patient Care requirements to determine patient needs for transport and appropriate resources to use
- Identify places to save our Health Authority costs
GENERAL MANAGER/MASTER HOST
Lakeshore Place Retirement
01.2015 - 01.2022
- Responsible for the operating budget including wages, AP, AR, maintenance, and marketing
- First point of contact for residents and their families; assessing resident needs and provided targeted services that exceed expectations
- Hired, trained, motivated, and provided leadership and guidance for up to 40 staff
- Had direct, daily contact with residents to monitor their satisfaction and welfare and lead monthly resident meetings to inform and update them and to listen to their concerns and ideas
MARKETING AND ADMINISTRATION MANAGER
Lakeshore Place Retirement
01.2012 - 01.2015
- Effectively handled and responded to resident emergencies, while ensuring a safe and clean environment for staff and residents
- Led the daily operations of a high-quality retirement living facility, ensuring all client needs are met
- Developed and implemented creative marketing strategies to increase revenue and drive business growth, resulting in higher occupancies rates, and reaching 100% occupancy many months
- Created accurate and timely billing and invoices for resident services
TRANSPORTATION MANAGER/ DISPATCH COORDINATOR
First Canada Transit
01.2011 - 01.2012
- Managed the daily dispatch of drivers for a fast-paced transportation services company, including supervision of all daily operations of the department
- Monitored operations to ensure compliance with collective bargaining agreements, transit regulations, and company standards
- Improved the accuracy and efficiency of the department through creation of an electronic charting spreadsheet, resulting in a paperless and more cost-effective process
- Built and maintained strong working relationships with transit drivers to answer routing inquiries and quickly resolve any issues
- Used Microsoft Excel to create schedules, operations summaries, and comprehensive reports including customer complaint, fuel, and ridership data
- Liaised with Transit Control to address and correct any irregularities
- Prepared regular invoices and accident work orders
ADVERTISING SALES CONSULTANT
Sun Media
01.2008 - 01.2010
- Developed marketing materials to effectively cross-sell products and consistently achieve sales targets
- Assessed customer needs, provided quotes and proofs, and advised customers on products
- Achieved Top 3 status within the sales team within the first month of employment
ADMINISTRATIVE ASSISTANT
Tarpon Energy
01.2010
- Provided comprehensive support for the daily operations of a leading supplier of electrical and instrumentation services including payroll, document management, records management, appointments, and special projects
- Used the SDG system to process and accurately code accounts payable transactions
- Completed open invoicing in the DOS2 system, and applied parts to work tickets through purchase orders
- Maintained accurate phone lists, vehicle registration lists, and work tickets
- Analyzed data, and prepared reports of electrical readings
- Tracked project budgets and ensured service provider hours and parts remained within budgets
BILINGUAL DISPATCHER AND CUSTOMER SERVICE REP
Whirlpool Canada
01.2005 - 01.2008
- Liaised between the customer service team and technicians to resolve a wide range of issues with customer servicing on Whirlpool equipment
- Planned and organized technician workloads and used the Service Bench software to efficiently dispatch teams
- Earned multiple promotions in recognition of performance and the ability to diffuse challenging customer situations
- Maintained client records, ordered parts for service, and scheduled service calls
- Successfully handled and resolved escalated customer complaints, and provided creative solutions that maintained customer satisfaction
- Earned the Top Customer Service and Satisfaction Award for implementation of a training project to increase overall service levels
Education
OFA Level 3 -
St John Ambulance
01.2023
Certificate in Advanced Microsoft Excel -
Power Concepts
01.2012
Certificate in Medical Office Admin -
ICS Canada
01.2010
Degree in Travel, Tourism and Hospitality Management -
Humber College
01.2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
English
Full Professional
French
Professional Working
Timeline
PATIENT TRANSPORTATION COORDINATOR
Interior Health
01.2022 - Current
GENERAL MANAGER/MASTER HOST
Lakeshore Place Retirement
01.2015 - 01.2022
MARKETING AND ADMINISTRATION MANAGER
Lakeshore Place Retirement
01.2012 - 01.2015
TRANSPORTATION MANAGER/ DISPATCH COORDINATOR
First Canada Transit
01.2011 - 01.2012
ADMINISTRATIVE ASSISTANT
Tarpon Energy
01.2010
ADVERTISING SALES CONSULTANT
Sun Media
01.2008 - 01.2010
BILINGUAL DISPATCHER AND CUSTOMER SERVICE REP
Whirlpool Canada
01.2005 - 01.2008
Certificate in Advanced Microsoft Excel -
Power Concepts
Certificate in Medical Office Admin -
ICS Canada
Degree in Travel, Tourism and Hospitality Management -
Humber College
OFA Level 3 -
St John Ambulance
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