Leeandra Verduin

• Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
• Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
• Enhanced client satisfaction by promptly addressing and resolving service issues.
• Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
• Proactively identified potential problems within client accounts and took steps to mitigate risks before they escalated further.
• Served as the primary point of contact for key accounts, fostering loyalty among high-value clients.
• Responded to customer questions via phone, email, and in-person.
• Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
• Built strong relationships with clients, leading to increased trust and long-term partnerships.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Answered questions about company offerings with knowledgeable responses about products and services.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Collaborated with team members to share best practices, enhancing overall team performance.
• Maintained high call volume for increased sales opportunities with efficient time management skills.
• Exceeded monthly sales targets consistently by implementing strategic selling techniques.
• Upsold products and services strategically, increasing average transaction value and revenue generation.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Developed and implemented strategies to increase sales and profitability.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
• Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
• specialized in Intensive care unit & Pediatrics

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

• Provided exceptional customer service while addressing specific cleaning requests from clients.
• Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
• Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
• Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
• Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
• Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
• Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
• Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
• Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.

• I have worked at various different restaurants (McDonald's, Cozy Inn, American Legion, m46 Ed's, subway, McDonald's, Big Apple bagel, plumbs deli, Fridays, Ponderosa, Ruth chris, Olive Garden, Buffalo Wild Wings, Spankys bar & Grill, since 2006 I have 16 years experience in a restaurant from dishwasher to cook to waitress, server, some bar tender experience opening closing management
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
• Developed and maintained positive relationships with customers to enhance service.
• Learned other teammates' work tasks to train as backup.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Set up and broke down food service lines quickly to maintain service flow.
• Enhanced customer satisfaction by maintaining a clean and organized dining area.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
• Assisted in inventory management, ordering supplies, and minimizing food spoilage.
• Participated in regular trainings to stay current on industry best practices and trends.
• Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
• Contributed to menu development, incorporating seasonal ingredients and customer feedback.
• Fostered positive dining atmosphere by offering exceptional customer service.
• Increased repeat business with high standards of food quality and service.
• Improved team morale by organizing regular staff meetings and feedback sessions.
• Conducted daily equipment checks to ensure operational efficiency.
• Optimized food presentation to enhance customer dining experience.
• Streamlined checkout process, reducing wait times for customers.
• Assisted in menu development to cater to wider variety of dietary preferences.
• Collaborated with kitchen staff to plan and execute special events without hitches.
• Managed inventory levels to prevent shortages and reduce waste.
• Enhanced team efficiency with streamlined food preparation processes.
• Improved dining experience by maintaining clean and organized eating area.
• Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
• Maintained accurate records of food temperatures to ensure safety standards were met.
• Reduced food preparation times by organizing workstations effectively.
• Enhanced customer loyalty, remembering regulars' names and orders.
• Boosted customer satisfaction, promptly addressing and resolving complaints.
• Prepared variety of menu items following specific recipes to ensure customer satisfaction.
• Implemented waste reduction strategies, contributing to cost savings.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.

• Provided exceptional customer service while addressing specific cleaning requests from clients.
• Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
• Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
• Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
• Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
• Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
• Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
• Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Scheduled appointments to maximize daily productivity.
• Communicated with clients for setting up convenient meeting times.
• Enhanced client satisfaction by promptly responding to scheduling inquiries.
• Managed multiple calendars to maintain efficient time management.
• Coordinated schedules with team members to ensure smooth operations.
• Followed up with clients to gather feedback and improve services.
• Established rapport with clients, ensuring a high level of trust.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
• Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
• Collaborated with cross-functional teams to improve overall service quality and efficiency.
• Streamlined communication between customers and technicians for timely service delivery.
• Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Informed current and prospective customers of promotions and new or upgraded products.
• Completed daily and weekly sales reporting using assigned tools.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
• Qualified leads and set up customer appointments for outside sales team.
• Answered questions about company offerings with knowledgeable responses about products and services.
• Utilized effective time management strategies to prioritize tasks for optimal productivity.

Assembling car parts as well as running multiple press's at once

• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
• Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
• Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
• Performed visual and functional inspection of components to determine quality and identify defects.
• Followed protocols to enhance protection and maintain safe work environment.
• Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
• Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.

• Unloaded plants and nursery items from delivery trucks.
• Assisted customers with finding requested plants and flowers.
• Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
• Planted, cultivated and harvested various types of trees, shrubs, and plants.
• Rearranged planting beds and flower gardens seasonally.
• Contributed to increased sales with skillful transplanting and propagation of plants for retail display.
• Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
• Enhanced plant growth by implementing effective watering and fertilization techniques.
• Ensured optimal growing conditions with diligent monitoring and adjusting of temperature, humidity, and lighting levels.
• Strengthened team performance by collaborating on various greenhouse tasks and sharing knowledge with colleagues.
• Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
• Conducted thorough inspections for pests or diseases to maintain healthy plant populations.
• Maintained accurate records of inventory levels, plant growth cycles, and other pertinent data for management review.
• Aided in the timely completion of planting projects by preparing seedlings for transplantation into designated areas.