Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Timeline
Generic

Lee Whalen

Edmonton,AB

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Sales & Store Manager

Supplement King
03.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

General Labourer

Willowridge Construction
05.2021 - 08.2021
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Warehouse Worker

Moreau Industrial
09.2020 - 03.2021


  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.

Sales Associate

Under Armour
06.2019 - 03.2020


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Lillian Osbourne
Edmonton, AB

Personal Fitness Trainer -

NAIT
Edmonton, AB
07.2023

First Medical Responder -

Professional Medical Associates
St. Albert, AB
05.2019

Skills

  • Extensive Knowledge of Physical Fitness & Nutrition
  • Communication
  • Management
  • Sales
  • Interpersonal Skills
  • Customer Service
  • Store operations
  • Customer Service Management
  • Training and mentoring

Awards

  • Alberta Weightlifting Association 2024 89kg Senior Provincial Champion
  • Centre High/ERCP Bill Hughes Memorial Scholarship
  • Centre High/ERCP Physical Fitness Award

Volunteer Experience

  • Big Brothers/Big Sisters, Mentor, 03/01/20, Current, Mentoring & guiding children/young adults, Transportation & supervision of children/young adults
  • Edmonton Food Bank, Edmonton, AB, Various Roles, 11/01/22, Current, Assembling hampers, Loading & unloading, Guidance and supervision of differently-abled individuals
  • Firefighter Aid Ukraine, Sorter

Timeline

Sales & Store Manager

Supplement King
03.2022 - Current

General Labourer

Willowridge Construction
05.2021 - 08.2021

Warehouse Worker

Moreau Industrial
09.2020 - 03.2021

Sales Associate

Under Armour
06.2019 - 03.2020

High School Diploma -

Lillian Osbourne

Personal Fitness Trainer -

NAIT

First Medical Responder -

Professional Medical Associates

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Lee Whalen