Lee Sommay
MURRIETA
Summary
Dynamic leader with success in enhancing operational efficiency and customer satisfaction at Harps Food Inc. Excelled in inventory coordination and employee management, boosting team performance and streamlining processes. Demonstrated exceptional problem-solving abilities and customer service, fostering a positive shopping experience. Skilled in merchandising strategies and fostering community relations, significantly improving store layout and service standards.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Grocery Manager
Harps Food Inc.
08.2022 - 12.2024
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers. Made sure displays were visually appealing and product rotations met freshness standards.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items. Addressed inquiries, resolved complaints and creating a welcoming shopping experience.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Directed daily operations of the grocery department, ensuring compliance with company policies, safety regulations, and industry standards.
- Oversaw inventory levels, conducted stock counts, managed ordering processes, and minimized shrink through effective control measures.
- Enforced health, safety , and sanitation standards to create a safe environment for customers and employees.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
- Improved store layout for easier navigation and more pleasant shopping experience.
- Streamlined checkout process, resulting in shorter lines and happier customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies
General Manager
McDonald's Restaurant
02.2005 - 04.2022
- Developed and implemented strategies to increase sales and profitability. Managed budgets and analyzed profit and loss statements to meet financial targets.
- Directed daily operations of the restaurant, ensuring compliance with corporate policies, safety standards, and quality assurance measures.
- Recruited, trained, and managed a diverse team of employees, fostering a positive workplace an driving high levels of employee engagement and retention.
- Maintained exceptional customer service standards by addressing concerns, resolving issues promptly, and ensuring satisfaction.
- Monitored inventory levels ensuring stock availability for special events or group orders.
- Built strong relationships with the local community, hosting events to enhance brand reputation.
Education
High School Diploma -
Hoover High School
San Diego, CA06-2001
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Training and mentoring
- Employee management
- Scheduling coordination
- Merchandising strategies
- Employee training
- Store maintenance
- Customer service
- Problem-solving abilities
Timeline
Grocery Manager
Harps Food Inc.
08.2022 - 12.2024
General Manager
McDonald's Restaurant
02.2005 - 04.2022
High School Diploma -
Hoover High School
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