Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lee Matthew Mckay

Toronto,ON

Summary

With several years of experience in specialized and licensed roles across various positions, I possess a high level of customer service expertise, including team leadership and delegation skills, underscored by excellent performance reviews. My strong computer proficiency encompasses Microsoft Windows operating systems, as well as Excel and Word applications.

Overview

19
19
years of professional experience

Work History

Remote Customer Service Representative

10.2021 - Current
  • Providing customer service for many companies
  • Taking information for Quotes, Appointments, Insurance claims and Legal Consultations etc
  • Tasked with service requests for 311 City Services and contacting municipal departments.

Technician

Habco Inc.
Toronto, ON
09.2017 - 05.2020
  • Customer service with shipping companies and preparing products for pickup
  • Shipping and receiving department duties including answering inquiries and carrying out duties in a timely, accurate and efficient manner
  • Testing commercial refrigeration units for final sale.

Shipping & Receiving

Derma Sciences Canada
Toronto, ON
03.2016 - 09.2017
  • Utilizing customer service skills to handle shipments and truck driver requests
  • Shipping and receiving department duties include performing general clerical duties as required
  • Keeping record of overstock and inventory requiring attention to detail.

Junior Underwriter /Customer Service

Aviva Insurance Canada
Toronto, ON
03.2012 - 07.2012
  • Speaking with brokers and customers in a professional manner, in a high volume call centre receiving inbound communications including via phone, live chat and e-mail
  • Liaising with internal divisions of Aviva, and developed customer rapport
  • Underwriting and Issuing new business Auto and Property policies
  • Displaying problem solving, time management skills and an ability to work independently.

Insurance Advisor / CSR

Belair Direct (Sales dept.)
Toronto, ON
08.2008 - 03.2012
  • Handling customer service issues, difficult clients and solving problems
  • Providing insurance advice for existing clients
  • Experience in multitasking with large volumes of calls, recording and reporting data, while utilizing multiple applications and computer screens
  • Front line underwriting potential risks
  • Usage of a number of programs, excellent data entry and keyboarding skills.

Customer Service Representative & Team Leader

Comwave Telecommunications Inc.
Toronto, ON
05.2005 - 07.2008
  • Team Lead Duties: Assisting CSR's with escalated issues and customer accounts
  • Giving solutions and answering questions from team members
  • Training new representatives and monitoring their progress
  • Managing customer service requests from Team Members
  • CSR Duties: Managing inbound calls and maintaining customer accounts
  • Handling billing information and making changes to accounts per customer request
  • Selling and upgrading services
  • Exercising diplomacy and sound judgement when dealing with sensitive situations.

Education

OTL (Other Than Life) Insurance License

Insurance Institute of Canada
Toronto ON
10-2008

Graphic And Digital Design

SENECA COLLEGE
TORONTO, ON
09-2002

Insurance Underwriting

Registered Insurance Brokers of Ontario
Insurance Institute of Canada, Toronto ON

Skills

  • Customer Service
  • Team Lead
  • Problem Solving
  • Microsoft Windows operating systems
  • Word programs
  • Strong computer skills
  • Multitasking and Organization

Languages

Spanish
Elementary

Timeline

Remote Customer Service Representative

10.2021 - Current

Technician

Habco Inc.
09.2017 - 05.2020

Shipping & Receiving

Derma Sciences Canada
03.2016 - 09.2017

Junior Underwriter /Customer Service

Aviva Insurance Canada
03.2012 - 07.2012

Insurance Advisor / CSR

Belair Direct (Sales dept.)
08.2008 - 03.2012

Customer Service Representative & Team Leader

Comwave Telecommunications Inc.
05.2005 - 07.2008

OTL (Other Than Life) Insurance License

Insurance Institute of Canada

Graphic And Digital Design

SENECA COLLEGE

Insurance Underwriting

Registered Insurance Brokers of Ontario

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Lee Matthew Mckay