Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lee Belanger Base

Chilliwack,BC

Summary

Dynamic Lead Dispatcher and Logistics Coordinator with a proven track record at Reliable Fleet Services and CSA TRUCKING INC. Specializes in route planning and dispatch coordination, enhancing dispatch efficiency and customer satisfaction. Demonstrates exceptional teamwork and critical thinking skills, significantly reducing errors and improving response times. Achieved notable growth and expansion through strategic planning and effective communication. Hardworking Lead Dispatcher offering 5 years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Dispatcher

Reliable Fleet Services
01.2020 - Current
  • Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
  • Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
  • Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
  • Coordinated with emergency services, ensuring timely support during critical situations.
  • Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
  • Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

Logistics Coordinator

CSA TRUCKING INC.
05.2017 - 01.2020
  • Tracked orders and notified customers of status or potential delays.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.

Internal Sales Associate

Mitchell Lincoln
02.2014 - 05.2017
  • Utilized CRM software effectively, maintaining accurate records of client interactions for seamless communication across the team.
  • Negotiated mutually beneficial contracts with clients, fostering long-term partnerships built on trust and reliability.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

BACHELORS - BUISNESS AND ADMINSTRATION

JOHN MOLSON SCHOOL OF BUISNESS
Montreal, QC
04-2011

Skills

  • Quick Decision Making
  • Prioritizing calls
  • Motivational Skills
  • Data Entry
  • Route Planning
  • Dispatching field personnel
  • Delegating Work
  • Maintaining call metrics
  • Verifying coverage
  • Monitoring field personnel
  • Dispatch Coordination
  • Driver communication
  • Critical thinker
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Certified Transportation Professional (CTP) - National Private Truck Council
  • Class 3 Driver's License

Timeline

Lead Dispatcher

Reliable Fleet Services
01.2020 - Current

Logistics Coordinator

CSA TRUCKING INC.
05.2017 - 01.2020

Internal Sales Associate

Mitchell Lincoln
02.2014 - 05.2017

BACHELORS - BUISNESS AND ADMINSTRATION

JOHN MOLSON SCHOOL OF BUISNESS

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Lee Belanger Base