Lee-anna Bruyns
Veritext Legal Solutions
Orono,ON
1
Language
1
Certification
28
years of professional experience
Organized professional with a strong background in legal transcription, records management, and administrative operations. Brings dependable problem solving, adaptability, and process improvement skills. Has government reliability clearance status to work with secure files. Focused on accurate documentation, smooth coordination, and high-quality customer service.
Work History
Transcription Specialist
8 Months- Coordinate deposition scheduling, confirming case details, locations, and reporter assignments.
- Monitor deadlines for transcript delivery, ensuring timely follow-up with production teams.
- Assist attorneys, paralegals, and legal staff with document requests and service coordination.
- Follow all company policies and procedures to deliver quality work.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implement new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhance customer satisfaction with timely and accurate issue resolution.
- Gather, organize and input information into digital database.
- Maintain database systems to track and analyze operational data.
- Manage client communications, responding promptly to inquiries and updating appointment changes.
Transcription Department Manager
2 Years 2 Months- Supervised transcription workflows, ensuring timely completion and consistent document quality.
- Reviewed transcripts for accuracy, grammar, formatting, and compliance with style requirements.
- Assigned daily workloads to 10 or more transcriptionists based on priority, capacity, and turnaround expectations.
- Coached transcription staff on quality standards, terminology, and productivity best practices.
- Monitored adherence to confidentiality protocols and secure handling procedures.
- Conducted regular performance evaluations to assess strengths, identify areas for improvement, and provide targeted coaching or training opportunities.
- Maintained detailed records of project progress, including completed tasks, pending assignments, challenges encountered, and lessons learned.
- Contributed to company growth by consistently meeting or exceeding departmental goals for productivity, accuracy, and client satisfaction.
- Streamlined workflow for increased efficiency through regular monitoring and assessment of team performance.
- Maintained confidential records, ensuring proper document control and secure information handling.
- Streamlined administrative procedures to improve consistency and reduce workflow delays.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Transcriptionist
11 Months- Transcribed legal proceedings from audio recordings with precise speaker identification and punctuation.
- Proofread transcripts to correct errors, improve readability, and maintain court reporting standards.
- Reviewed audio files to verify unclear dialogue and resolve transcription discrepancies.
- Formatted discovery/questioning/EUO and hearing transcripts for timely delivery and professional presentation.
- Applied legal terminology accurately across transcripts and supporting documentation.
- Maintained strict confidentiality while handling sensitive case materials and client records.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Government clearance to transcribe secure hearings for the Immigration and Refugee Board of Canada
- Court reporting for Consent and Capacity Board hearings
Office Manager
24 Years 1 Month- Coordinated daily office operations, maintaining smooth workflow across scheduling, filing, and administrative support.
- Organized calendars, meetings, and appointments to support efficient team coordination.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for 6 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Maintained confidential records, ensuring proper document control and secure information handling.
- Prepared all documents for tax filing
- Dispatched Fuel deliveries - bulk fuel and furnace oil home delivery
Education
Medical Transcriptionist - Transcription
High School Diploma
Skills
Document management
Document formatting software
Expert in Microsoft Office
Adobe
and proprietary Veritext Vision database software
Quality assurance processes
Process optimization
Expert problem solving
Analytical thinking
Time management
Task management
Organizational skills
Written communication
Customer relations
Adaptability
Languages
English
Native or Bilingual
Certification
Government Reliability Clearance status
Timeline
Transcription Specialist
Veritext Legal Solutions
03.2026 - CurrentRead More
Transcription Department Manager
Professional Court Reporters
01.2024 - 03.2026Read More
Transcriptionist
Durham Court Reporting
02.2023 - 01.2024Read More
Office Manager
B&R Bruyns Fuels
01.1999 - 02.2023Read More
Parry Sound High School
High School Diploma
Read More
Canscribe
Medical Transcriptionist from Transcription
Read More