Lee-Ann Marion
Maitland,ON
Summary
Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Office Manager
L. Zigman & Sons LTD
08.2012 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative
Transcom
06.2003 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and updated databases to handle customer data.
Education
Diploma - Child And Youth Worker
St. Lawrence College
Brockville, ON04.2003
Skills
- Administrative Management
- Accounts Payable and Receivable
- Office Management Software
- Confidential Records Management
- Human Resources
- Financial Records and Processing
- Microsoft Office
- New Hire Processing
- Checking Time Cards
- Payroll Liabilities
Timeline
Office Manager
L. Zigman & Sons LTD
08.2012 - Current
Customer Service Representative
Transcom
06.2003 - 07.2012
Diploma - Child And Youth Worker
St. Lawrence College
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