Leduan Ibanez
Leader
5350 Ave Coronation Montréal,QC
Summary
Dynamic Duty Manager with extensive experience at TSAS, excelling in performance coaching and conflict resolution. Proven track record in enhancing operational efficiency and safety compliance. Skilled in technical proficiency and time management, I effectively led teams to achieve timely flight turnarounds and resolved customer issues, ensuring exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Duty Manager
TSAS
Dorval, Quebec
10.2022 - 09.2025
- Coordinated staff schedules to optimize team coverage and service efficiency.
- Managed inventory levels by placing orders to ensure stock availability.
- Maintained professionalism in customer interactions, resolving concerns and issues promptly.
- Responded swiftly to emergencies during shifts, collaborating with upper management to boost productivity.
- Oversaw disciplinary processes for employees non-compliant with company policies.
- Investigated customer complaints promptly, ensuring efficient resolutions were delivered.
- Conducted regular inspections of equipment and facilities to identify maintenance needs.
Ramp Supervisor
TSAS
Dorval, Quebec
10.2021 - 10.2022
- Led and mentored ramp agents, establishing performance standards for safety, efficiency, and attendance.
- Directed loading and unloading of baggage, mail, and cargo to ensure timely turnaround of flights.
- Enforced regulations and implemented safety measures through regular checks and breach investigations.
- Determined manpower requirements for shifts, managing assignments and employee performance effectively.
- Responded to operational issues and emergencies on the ramp to minimize delays.
Ramp Lead
TSAS
Dorval, Quebec
08.2019 - 10.2021
- Enforced safety regulations and procedures for all ramp operations to protect personnel and equipment.
- Guided aircraft to and from gates while ensuring security through proper placement of chocks and cones.
- Operated ground support equipment, conducted regular inspections, and reported malfunctions to supervisors.
- Led ground staff in safe and efficient loading, unloading, and servicing of aircraft during turnarounds.
Lead Ramp
Airport Terminal Services
Dorval, Quebec
04.2017 - 07.2019
- Coordinated loading and unloading of baggage and cargo with ground crew to maximize efficiency.
- Adhered to established safety procedures, ensuring team safety during all operations.
- Executed precise cargo placement by meticulously following load instructions.
- Managed aircraft pushback post-loading, signaling crew and passengers for safe departure.
Manager
FedEx Ground
Dorval, Quebec
10.2016 - 04.2018
- Coordinated driver activities to ensure the timely execution of all deliveries.
- Conducted regular maintenance checks to maintain optimal truck condition.
- Coached and mentored team members to enhance job performance.
- Assigned tasks based on skill levels to maximize team effectiveness.
Skills
- Technical proficiency
- High-risk situation
- Performance coaching
- Problem solving
- Time management
- Attention to detail
- Service management
- Leadership skills
- Conflict resolution
Skills Certifications
- Tech-savvy with Microsoft Office, Excel
- Gestionnaires Efficaces (ENA)
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Duty Manager
TSAS
10.2022 - 09.2025
Ramp Supervisor
TSAS
10.2021 - 10.2022
Ramp Lead
TSAS
08.2019 - 10.2021
Lead Ramp
Airport Terminal Services
04.2017 - 07.2019
Manager
FedEx Ground
10.2016 - 04.2018