Summary

Overview

Work History

Education

Skills

Timeline

LECOLE JOHNSON

Adelanto

Summary

Customer-focused professional with 10+ years of experience supporting patients, members, providers, and customers in healthcare, insurance, and high-volume customer service environments. Expertise includes member services, claims support, insurance verification, benefits education, billing assistance, HIPAA compliance, CRM/EHR systems, appointment scheduling, conflict resolution, and remote customer support. Known for building trust, resolving complex concerns, and consistently delivering compassionate, first-call resolution.

Overview

years of professional experience

Work History

Customer Service Consultant / Representative

Robert Half Staffing Agencies

11.2023 - Current

Deliver outstanding customer service across healthcare, insurance, and corporate assignments.
Resolve billing, account, scheduling, and documentation inquiries in high-volume environments.
Quickly learn new CRM systems and workflows while maintaining accuracy and confidentiality.
Collaborate with cross-functional teams to improve customer satisfaction.

School Bus Driver

DeKalb County Schools

01.2025 - 03.2026

Safely operated school bus for student transportation across designated routes.
Followed all safety protocols when transporting students with special needs or disabilities.
Conducted pre-trip inspections to ensure vehicle safety and functionality.

Associate Customer Advocate

Delta Dental

04.2023 - 10.2023

Assisted dental providers with eligibility, benefits, and claims inquiries to enhance provider satisfaction.
Surpassed quality expectations while achieving CSAT and KPI performance goals, contributing to overall customer satisfaction.
Resolved complex issues using empathy, active listening, and research.
Collaborated remotely to align with team objectives and ensure consistent service delivery.

Dental Assistant

Atlanta Orthodontics

10.2020 - 03.2023

Managed patient scheduling, records, phones, inventory, and HIPAA-compliant documentation.
Assisted providers with patient care while delivering exceptional customer service.
Assisted orthodontists during patient procedures and treatments.

Medical Assistant

Dr. Frank Lockwood

05.2015 - 08.2020

Executed patient intake, vitals, EKGs, phlebotomy, referrals, insurance verification, and EHR documentation to ensure comprehensive patient care.
Facilitated front office functions to enhance patient experience., billing, coding, scheduling, and administrative operations.
Managed appointment scheduling and maintained efficient office operations.