Joshua Aguirre
5407 Bruce Street, Vancouver,BC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Part-Time Customer Experience Manager
Michaels Craft Store
03.2022 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
Customer Experience Manager
Strictly Broken TCG
01.2018 - 02.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Line Cook and Server
Downlow Burger
02.2019 - 03.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain clean and safe working environment, adhering to health and safety guidelines.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Education
Bachelor of Arts - History
Simon Fraser University
Burnaby, BC06.2024
High School Diploma -
Gladstone Secondary School
Vancouver, BC06.2016
Skills
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Customer Empathy
- Data Analytics
- Training programs
- Decision-Making
- Staff Management
- Root Cause Analysis
- Creative and Innovative
- Customer Service
- Active Listening
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
Part-Time Customer Experience Manager
Michaels Craft Store
03.2022 - Current
Line Cook and Server
Downlow Burger
02.2019 - 03.2020
Customer Experience Manager
Strictly Broken TCG
01.2018 - 02.2021
Bachelor of Arts - History
Simon Fraser University
High School Diploma -
Gladstone Secondary School
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