Leanne Hobbs
Fredericton
Summary
I have done billing, collections, emergency calls, handling customer inquiries. I have, also, done accounts payable, help desk inquires, helping suppliers check the status of their payment inquiries. I can work to little to no supervision. I have worked day and night shifts. I ,also, have excellent customer skills online, and on the phone. I have very good typing skills, and I am able to complete service levels.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Accenture
02.2005 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - English
Saint Thomas University
Fredericton, NBDiploma - Legal Administrative Assistance
Compu College
Fredericton, NB03.2004
Skills
- Active Listening
- Customer Relations
- Staff Training
- Business Development Understanding
- Microsoft Word
- Strong Analytical and Problem-Solving Skills
- Billing Adjustments and Refunds
- Microsoft Outlook
- Reading Comprehension
- Investigate Claims
- Critical Thinking
- Microsoft Windows
- Call Center Operations
Timeline
Customer Service Representative
Accenture
02.2005 - Current
Bachelor of Arts - English
Saint Thomas University
Diploma - Legal Administrative Assistance
Compu College
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