Leanne Zedner
Niagara Falls,ON
Summary
Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
Hudson's Bay Company, HBC
11.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced customer loyalty through relationship-building efforts.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Retail Sales Associate
Ralph Lauren
06.2008 - 09.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Retail Sales Intern
Holt Renfrew
02.2005 - 04.2005
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
- Analyzed customer feedback and identified areas for improvement.
- Assisted team members in closing deals by providing additional support or information when needed.
Education
Associate of Applied Science - Law Clerk Specialist
Niagara College
Niagara-on-the-Lake, ON02-2026
Skills
- Exceptional customer service
- Cash handling accuracy
- Professional demeanor
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Sales Associate
Hudson's Bay Company, HBC
11.2018 - 04.2020
Retail Sales Associate
Ralph Lauren
06.2008 - 09.2011
Retail Sales Intern
Holt Renfrew
02.2005 - 04.2005
Associate of Applied Science - Law Clerk Specialist
Niagara College
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