Leanne Warren
Cambridge,On
Summary
CUSTOMER SERVICE PROFESSIONAL Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier and supervisor offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier and Drive Thru Customer Service
Tim Hortons
01.2019
- Took customer orders in a timely fashion and ensured customer orders were complete accurately
- Provided fast and accurate service to customers; met drive thru targets on a consistent basis
- Cleaned coffee and food machines, counters, tables and floors on a consistent basis in order to ensure health and safety for staff and customers.
Shift Supervisor
Tim Hortons
10.2019 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Actively participated in promotional events aimed at increasing brand visibility within the community resulting in higher foot traffic volume.
- Trained new employees and delegated daily tasks and responsibilities.
Cashier & Sales Floor Associate
Walmart Canada
01.2018 - 01.2019
- Provided fast and efficient customer to service to customers who had questions about product, product whereabouts and promotional information
- Stocked merchandise on shelves according to management outlines; ensured products were faced appropriately and followed first-in first-out protocol.
Cashier, Drive Thru & Hostess
McDonalds
01.2001 - 01.2018
- Worked store front and took customer orders in a timely fashion; ensured drive thru times and targets were met on a consistent basis
- Followed LAST (listen, apologize, solve, thank) procedure in response to customer complaints in order to ensure full customer satisfaction and repeat business
- Ensured all ordered items were assembled correctly and provided all necessary cutlery and condiments at customer request
- Cleaned all surfaces, floors and machinery while multi-tasking in a fast-paced environment to ensure staff safety
- Assisted birthday groups by taking large orders, setting up and taking down birthday décor and ensuring best customer service experience throughout entire event.
Education
Ontario Student Secondary Diploma -
Gordan Graydon
Mississauga, ON01.2004
Skills
- Outstanding customer service skills with over 10 years' experience working in high-volume, fast-paced environments
- Proven ability to deescalate upset customers and find timely solutions in order to ensure repeat customer business
- Intermediate computer skills with an understanding of various programs
- Extensive experience working as a cashier while working on drive thru; proven ability to meet drive thru target times
- Ability to work well independently as well as in a team environment
- Excellent attendance record with a reputation for being punctual; ability to work various hours and overtime as required in order to assist the needs of the team
- Cash Handling
- Drawer balancing
- Payment Collection
- Product restocking
- Customer Assistance
- Cash Register Operation
- POS Systems
Languages
English
Native or Bilingual
Certification
- First aid Training -2023- 2029
- Food saftey Certified
Timeline
Shift Supervisor
Tim Hortons
10.2019 - Current
Cashier and Drive Thru Customer Service
Tim Hortons
01.2019
Cashier & Sales Floor Associate
Walmart Canada
01.2018 - 01.2019
Cashier, Drive Thru & Hostess
McDonalds
01.2001 - 01.2018
Ontario Student Secondary Diploma -
Gordan Graydon
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