Leanne Van Hatten
Surrey,BC
Summary
Ambitious, innovative and able to multi-task in a fast paced atmosphere. Demonstrated excellent problem-solving abilities within a high-volume customer service setting. Dedicated and organized with excellent communication skills. Excelled in training and guiding co-workers with the ability to adapt in any environment, individually or as part of a group.
Overview
25
25
years of professional experience
Work History
Billing Manager
Ainsworth
07.2020 - Current
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Assist to manage the dispatcher to plan, organize, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed budgetary responsibilities for the dispatch team, carefully monitoring expenses to ensure fiscal goals were achieved without sacrificing operational efficiency or quality of service delivered.
Customer Service Representative
Delta Controls
09.2018 - 07.2020
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed customer service orders promptly to increase customer satisfaction.
Inside Sales Representative
Texcan
10.2010 - 09.2018
- Coordinated and distribute correspondence as it relates to sales orders, quotations, Bills of Lading, material certifications
- Initiated and maintained customer project files, complaint notification, consignment agreements or other Customer Service related records as necessary; Met targets by managing lead generation plan; Managed spreadsheets; Ensured deliveries were carried out as agreed with customer; Participated in sales group meetings dealing with targets, forecasts; Provide wire & cable spec sheets
National Claims Analyst
VersaCold Group
04.1999 - 07.2010
- Handling of the automated and hard copy records of all claims with supporting back up; Responsible for calculating company deposits ensuring proper amount are deposited; Carry out month end procedures; maintain accurate records and reconciling accounts; Provide support to facilities and vendors on a daily basis to maintain up to date accounts; Worked with adjusters to facilitate resolution of claims and payment of claims; Collecting payment from third party carriers for outstanding claims; Accounts Receivable: contacting clients via email, phone or fax regarding past due payments; Accounts Payable: processing payment to have approved claims paid in a timely manner in the Great Plains System; Assisted Risk Management in the implementation of 2 Versacold Courses (E-learning Claims Management Warehouse Law 101 and E-Learning Terms and Conditions / Warehouse Legal Liability Training)
Claims Coordinator
- Provide operational management with details of claims, providing copies of all information such as proof of delivery or warehouse release, bill of lading, drivers manifest, loading/unloading sheet, verification of cost and verification of salvage, disposal or return in order to get proper approval for claim; Coding of invoices and sending to credit department for payment; Processed Payroll for unionized warehousemen; United States Billing and gathering of United States Documentation
Traffic Coordinator
- Ensure freight charges are billed appropriately; Communicated with Account Payable and Customer Financial Services on billing and payment; Collected payment from Cash payment customers; Calculated and Processed Payroll for Owner Operator drivers
Education
No Degree - Payroll Fundamentals 1
Canadian Payroll Association
Online2010
Certificate in Medical office assistant -
Surrey continue education.
Surrey, BC05.1996
Skills
- Performance Improvement
- Customer Service Management
- Documentation and control
- Schedule Management
Languages
English
Full Professional
Timeline
Billing Manager
Ainsworth
07.2020 - Current
Customer Service Representative
Delta Controls
09.2018 - 07.2020
Inside Sales Representative
Texcan
10.2010 - 09.2018
National Claims Analyst
VersaCold Group
04.1999 - 07.2010
Claims Coordinator
Traffic Coordinator
No Degree - Payroll Fundamentals 1
Canadian Payroll Association
Certificate in Medical office assistant -
Surrey continue education.
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