Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Trinh

Windsor,ON

Summary

  • Meticulous adherence to technicalities within any given task
  • Maintaining a pragmatic approach to given opportunities in a new work environment
  • Possessing methodized and coordinated work ethics to manage time, energy and workspace to attain duties successfully

Overview

6
6
years of professional experience

Work History

Member Experience Lead

Movati Athletic
09.2022 - Current
  • Helped large volume of customers daily with positive attitude and focus on customer satisfaction
  • Responded to customer calls and emails to answer questions about products and services
  • Handled complaints with prompt, courteous service to uphold professional reputation
  • Developed in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions

Team Lead

Cobs Bread
02.2022 - 09.2022
  • Provided positive first impressions to welcome new, existing, and potential customers
  • Engaged with customers to effectively build rapport and lasting relationships
  • Increased sales by offering advice on purchases and promoting additional products
  • Merchandized products and executed marketing campaigns to increase bakery profits
  • Actively replenishing baked goods and keeping up with store demands

Sales Floor Lead

Urban Planet
10.2018 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Organized stock and handled all merchandise
  • Maintained functional system to aid managers and visual advisor
  • Tracked stock using company inventory management software

Barista

Tmix Bubble Tea and Desert Bar
02.2018 - 06.2018
  • Created wide variety of hot and cold drinks in average shifts with consistent positive customer satisfaction scores
  • Cleaned counters, machines, utensils and seating areas daily
  • Controlled line and crowd with quick, efficient service
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Maintained supply levels in counter and customer areas to meet typical demands

Education

Bachelor of Arts - Social Work

University of Windsor
Windsor, ON
04.2022

Skills

    • Teamwork and Collaboration
    • POS System Operations
    • Policy and Procedure Adherence
      • Excellent Written and Verbal Communication
      • Effective and efficient learner

Timeline

Member Experience Lead

Movati Athletic
09.2022 - Current

Team Lead

Cobs Bread
02.2022 - 09.2022

Sales Floor Lead

Urban Planet
10.2018 - 11.2020

Barista

Tmix Bubble Tea and Desert Bar
02.2018 - 06.2018

Bachelor of Arts - Social Work

University of Windsor

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Leanne Trinh