Leanne Pogorzelec
St. Catharines,ON
Summary
Demonstrates strong customer service capabilities through effective patient onboarding and conflict resolution. Proficient in multitasking and maintaining organized office operations while ensuring quality patient experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Farm Manager
Pogo's Family Farm
Beamsville, Ontario
04.2020 - 12.2024
- Supervised daily farm operations, coordinating staff activities to ensure efficient workflow.
- Collaborated with suppliers to secure quality seeds and fertilizers, enhancing crop yield.
- Implemented sustainable farming practices to enhance soil health and productivity.
- Maintained and serviced farm equipment to support seamless operations.
- Trained new employees on safety protocols and operational procedures.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Inspected equipment and facilities to recommend service or repairs.
Receptionist
Kemp Dentistry professional Corp.
Collingwood, Canada
06.2023 - 08.2024
- Strong customer service skills including conflict resolution, patient onboarding and education and empathetic communication to stressed patients.
- Ability to multitask on office management and patients while still giving treatment and respect to patients.
- Tracked inventory and managed it in a clean and organized manner, ordered supplies, and kept operating rooms stocked.
Vendor
Pogo's Family Farm
Burlington, Canada
01.2012 - 01.2023
- Guided customers to appropriate products while communicating effectively, maintaining satisfaction and reducing wait times.
- Executed quick and accurate mental calculations for large orders, improving service speed.
- Enhanced time management skills during peak periods with large orders, ensuring timely service.
- Trained employees on the produce being sold and taught how to operate the card system payment option.
Education
Bachelor of Arts - Food Agricultural and Resource Economics
University of Guelph
Guelph, Ontario05-2026
Ontario Secondary School Diploma -
Blessed Trinity Catholic Secondary School
Grimsby, Ontario06-2022
Skills
- Customer service
- Client support
- Customer relationship management
- Regulatory compliance
- Basic financial knowledge
- Basic math
- Time management skills
- Multitasking and organization
- Team collaboration
- Reliability and punctuality
- Calm demeanor
Volunteer Experience
Volunteer, Burlington Mall Lions Farmers Market, Burlington, Ontario, 01/01/22, 12/31/23, Praised by supervisors, vendors and, customers for strong work ethics and enthusiasm when working., Leadership skills further developed from being team leader during set up time at markets.
Certification
- Smart Serve Certification
Timeline
Receptionist
Kemp Dentistry professional Corp.
06.2023 - 08.2024
Farm Manager
Pogo's Family Farm
04.2020 - 12.2024
Vendor
Pogo's Family Farm
01.2012 - 01.2023
Bachelor of Arts - Food Agricultural and Resource Economics
University of Guelph
Ontario Secondary School Diploma -
Blessed Trinity Catholic Secondary School